**Customer Service Leadership Trainee**

**Customer Service Leadership Trainee**

Job ID: R2101335

Location: Hudson, Wisconsin

**Customer Service Leadership Trainee

Starting from $23 to $28 per hour**

**Minnesota Branch

3325 Heiser St., Hudson, WI 54016**

Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

**Training Hours:** Monday - Friday, 8:30 AM to 5 PM

Various shifts available with set schedules.

**Position Responsibilities*** Manage and lead a team of customer service reps on a daily basis.

* Participate in a rotational training program covering all aspects of customer service management.

* Set goals and provide mentoring / coaching.

* Perform quality monitoring on team members and provide feedback.

* Audit department processes and identify areas for improvement.

* Assist in the recruiting process to fill customer service positions.

**Minimum Requirements**

* Bachelor's degree.

* 2 years prior leadership / management experience **a plus.**

* Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.

* Strong track record of customer-focused service and attention to detail.

**Benefits**

* Complete insurance coverage includes medical, dental, vision and more.

* 401(k) with 5% employer match.

* Paid holidays and generous paid time off.

* Tuition Assistance Program that covers professional continuing education.

**Employee Perks**

* Best-in-class, clean, modern facilities.

* First-class fitness center.

* Beautifully maintained walking trails.

**About Uline**

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!