Position Summary
Under the direction of the Dental Clerk Training Coordinator, the Extra Help Medical Office Assistant is responsible for performing a variety of routine clerical duties to provide quality patient care at the UIC College of Dentistry. They receive on-the-job training and detailed instructions to perform patient-related clinical activities. They work under direct supervision from a designated supervisor.
Duties & Responsibilities

Performs clinic reception duties, including greeting patients, answering and routing telephone inquiries, scheduling in and out-patient clinic appointments per clinic guidelines; opens and distributing mail; transmits correspondence and medical records by mail, e-mail, or fax;

checks in patients; assembles and prepares patient information forms and assists with the completion of these forms (such as the release of information and signature authorization forms); assists with the discharge of patients by completing forms; completes insurance and other claim forms;

assists in the creation and/or maintenance of files and records for the unit (such as patient files, financial files, and patient directories); locates or monitors the location of medical charts; prepares reports (such as census reports, unit status); establishes new files and maintains existing files; maintains medical records, technical library, and correspondence files;

Verifies patient insurance eligibility and maintains patient accounts and demographic information using the electronic health record management system (Axium).

Posts payments to patient accounts via the electronic health record management system (Axium) received electronically, in person, via phone, by third party payor or by traditional mail within a specified timeframe

performs data entry by entering patient information into the computerized patient care systems Axium and assures the accuracy of data entered for insurance/demographic information only;

operates office equipment such as copiers, and voice mail messaging systems, and uses word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records;

communicates routine information to the patients

orders clerical supplies as needed for the department;

maintains clean waiting room area conditions; maintains station to meet IDPH work environment standards;

Perform other related duties as assigned

Perform other related duties and participate in special projects as assigned.