Overview

PROGRAM MANAGER (FDA):

Bowhead seeks a Program Manager to support the HHS - FDA Consolidated IT Helpdesk Service contract located in Springfield, VA. This effort will support services providing the full range of technical support, project management, and Tier 1/Call Center and Tier 2/Desk Side management services necessary to manage and maintain a multi-tiered IT Help Desk for the FDA. The scope includes contractor IT Help Desk support for FDA employees and contractors, and application support services for both internal and external FDA users. Support services may range from password resets to receipt, triage, escalation and resolution of reported incidents as well as technical questions from agency personnel, diagnosing and troubleshooting IT and application software issues, support for account management and peripheral devices, and support for the assessment and validation of new or updated technologies.

Responsibilities

• Maintain overall programmatic responsibility of the contract.
• Organize, direct, and manage contract operation support functions involving multiple contract tasks.
• Maintain and manage senior level client/organizational interface.
• Ensure satisfactory performance of contract task areas.

Qualifications

• Five to ten (10 ) years of relevant experience.
• Bachelor’s degree preferred technical area.
• Current Project Management Professional (PMP) certification preferred.
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
• Ability to communicate effectively with all levels of employees and outside contacts.
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

 Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Top Secret/SCI level. US Citizenship is a requirement for Top Secret clearance at this location.

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