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IT Help Desk Agent (EITAAS-2024-20607):
Bowhead seeks an IT Help Desk Agent that will provide multiple tier support to end users. The ideal technician will have 2 years of IT help desk experience with a strong background in Microsoft Office365. They will be required to answer questions or resolve computer problems for clients in person, via telephone or email. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
The IT Helpdesk Agent will be responsible for working Day, Swing, or Night shifts which consist of the following:
Day Shift: 8:00am - 4:30pm
Swing Shift: 11:30am - 8:00pm
Night Shift: 8:45pm - 5:15am
Job duties will include but are not limited to:
Physical Demands:
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
#LI-BG1
Full Time
$46k-56k (estimate)
08/25/2023
04/29/2024
The job skills required for IT Help Desk Agent include Help Desk, Service Desk, Installation, Computer Science, Computer Hardware, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Agent positions, which can be used as a reference in future career path planning. As an IT Help Desk Agent, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Agent. You can explore the career advancement for an IT Help Desk Agent below and select your interested title to get hiring information.