POSITION PURPOSE: Supervise the triage process for Admissions and the workload assignments to ensure that phones are answered within three rings, that all callers are offered assessments or referrals appropriate to acuity, that transfers are handled according to EMTALA and facility guidelines.

KEY RESPONSIBILITIES:

1. Receives all inquiry calls and responds to requests for information and assessments. Expert in documentation, communication, teamwork, and customer service. Advocates for internal and external customers including the client, family, physician, medical facility, behavioral healthcare facility and manage care organizations.
2. Expert in available community resources and uses this information to improve the delivery and utilization of care to best meet the clinical and financial needs of the individual.
3. Communicates with Admissions Coordinators, Physician Assistant, Nursing Supervisor, Administrator on Call and Physicians on call as needed to maintain safety at all times.
4. Acts as a clinical expert and knowledge resources for Admissions Coordinators.
5. Coordinates implementation of psychiatric inpatient and outpatient services when indicated. Completes the admission process to the level of care ordered by the Physician. Correctly assigns doctor and bed placement for admissions.
6. Ensures that medical screens, assessments, admissions are completed.
7. Liaisons with physicians, psychiatrist, other facilities and managed care organizations to promote optimal use of the continuum of care for each individual assessment.
8. Gives a detailed report to the next shift of patients still in process and reports regularly to the Director of Care Management/Admissions on matters of departmental and personnel administration.
9. Ensures EMTALA laws are followed with Admissions process. Completes EMTALA log.
10. Completes transfer requests and coordinates care with referral sources.
11. Milieu management in admissions: keeps staff members and patients safe, addresses concerns, and promotes the best in patient care and customer service.
12. Supervises a team of clinicians and direct care staff to ensure the admissions process is flowing smoothly. Coordinates with nursing supervisors as needed.

QUALIFICATIONS:

SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of psychiatric behavioral health diagnostic criteria (DSM IV), quality assessment skills, including listening and writing legibly, ability to provide customer service in a caring way, even in a high stress environment. Excellent verbal and written communication skills.

EDUCATION: Masters Degree in a mental health field or graduate of an accredited nursing school.

LICENSURE/CERTIFICATION: Texas license as an L.P.C, R.N. or LMSW/LCSW is required.

EXPERIENCE: 3 years mental health experience and prefer 2 years prior supervisory.

PHYSICAL REQUIREMENTS:

* Position requires sedentary work.

* Occasionally lifts and carries 50 pounds.

* Hearing and vision sufficient to perform essential functions.

* Must be able to calmly handle crisis with patients.

* Regularly needs to bend, stoop.

* Position requires irregular hours and weekend hours.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.