Technical Support Engineer

Job Responsibilities Description

• Responsible for providing pre-sale and post-sale technical support for Ugreen NAS products, ensuring customer satisfaction and the image of Ugreen products.

• Assist in communicating with users or channel customers about products and technology.

• Responsible for updating and maintaining the FAQ knowledge base for NAS product issues.

• Provide pre-sales customer service training on NAS knowledge.

• Participate in exhibitions, assisting marketing personnel with product demonstrations;

• Collect user requirements, provide feedback to product operations, and promote product functionality improvement.

Qualifications for the Position

• Bachelor’s degree or above in computer science, software, or related fields, with more than one year of technical support/Linux system administration experience (outstanding graduates may also be considered);

• Experience with servers, NAS, and other storage products is highly desirable;

• Familiar with Linux systems, with experience in system administration on Linux/Unix platforms; understand network principles, and are familiar with common network and application protocols.

• Proficient in the installation and use of virtual machines such as VMware, PVE, KVM, familiar with storage products, and understand the various models and principles of RAID.

• Relevant IT technical certifications, such as RHCE, are preferred.

• Strong execution and communication skills, able to quickly resolve user inquiries or seek internal help, adept at problem-solving, with a customer focus and sense of responsibility.

Salary between $4k - $6k per month Depending On Experience

40 hours per week

Monday - Friday

401(k)

Health insurance

Dental insurance

Vision insurance

Employee discount

Holiday pay

Paid time off