Job Duties/Responsibilities:
· Answer technical support questions via phone calls, emails or in person for our services both in Japanese and English
· Troubleshoot the issues on clients PCs or network
· Repair computers
· Document all requests and resolution
· Visit customers for computer maintenance and on-site troubleshooting
Required Skills:
· Fully able to speak read and write Japanese and communicate Japanese customers in business environment· Customer service skills in Japanese to communicate in a professional, polite and articulate manner, both verbally and in writing
· Able to troubleshoot PCs
· Able to install and troubleshoot Windows Operating System, office networks, and other applications
· Ability to collaborate as a productive and active team member
· Experiences with following environment: