• Solid and Stable Reputation
• Professional Work Environment
• Medical Insurance Plan with company participation
• Dental Insurance Plan with company participation
• Life Insurance Plan
• Short Term Disability Insurance
• Paid Vacations
• Paid Personal / Sick Days
• 401(k) Plan
• Attractive employee discounts on vehicles, parts & service
• Paid Holidays
• Paid time off for bereavement
• Uniforms and Uniform Maintenance Plan with company participation
• Safety Boot Reimbursement for qualifying positions
• On-Site Health Fairs
• Drug Free Environment
• Vehicle allowance (sales)
• Employee Recognition Program and Incentives
• Career Builder Bonus and Incentive Programs for qualifying positions
• Continual Advertising and Marketing Campaigns to generate traffic
• Quality Products from some of the largest automobile manufacturers in the world

• Maintain a goal of customer satisfaction while executing all responsibilities
• Answer incoming Service appointment calls with a warm and enthusiastic greeting
• Make required outbound calls, generate Service appointments, and log all customer comments (utilize manifest lists provided in SSO and CSSR)
• Schedule Service appointments
• Inform customers of maintenance schedules/requirements/recalls via phone, text, email, etc
• Verify, update, and purify customer profile and information with every communication
• Reschedule no-show customer appointments
• Track appointments set versus shown (Excel or other organizational skill needed)
• Respond to customer website requests and/or online live chats to schedule Service appointments
• Schedule follow-up contact if no appointment made
• Be an ambassador for the company by exceeding customers' expectations
• Continue training and e-learning as necessary by OEM
• Achieve performance standards established by the Service Manager
• Any other tasks set forth by the Service Manager

• Excellent communication skills
• Strong computer and organizational skills
• Proper phone etiquette with an upbeat, positive, "smile" on the phone
• Reliable and responsible
• Ability to handle a high volume of calls, both inbound and outbound
• Automotive knowledge is a plus
• Phone sales background or scheduling experience is a plus
• Valid IL driver's license with an acceptable driving record

Hours

• Monday through Friday from 8:00 a.m. until 5:00 p.m.