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Summary
As part of a diverse and skilled Managed Services team, you will be tasked with handling support requests to UFS bank customers. You’ll answer questions via phone and e-mail about IT applications and functions, issue resolution, and end-user training. This position works under the leadership of the Managed Services Manager and in collaboration with other teammates across the company.
Knowledge and Skills
Essential Duties and Responsibilities
You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply.
Education and/or Experience
Physical Demands
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment
Who is UFS?
UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.
Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.
Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.
We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way. You might find us out on the patio playing cornhole or playing games during our virtual family fun nights.
Benefits
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
Full Time
Business Services
$55k-69k (estimate)
04/15/2024
05/08/2024
ufsc.com
MANHASSET, NY
50 - 100
Private
ROGER A THOMSON
$10M - $50M
Business Services
The job skills required for Support Technician I include Troubleshooting, Customer Service, Problem Solving, Operating System, Communication Skills, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Technician I positions, which can be used as a reference in future career path planning. As a Support Technician I, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician I. You can explore the career advancement for a Support Technician I below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
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Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
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The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
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Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
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A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
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Maintains the computer and network systems of an organisation.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
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As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
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Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
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A technical support should be able to work calmly when under pressure.
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Gaining this skills set can enable a support technician to command higher wages from employers.
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