Strategy, Planning, and Operations leads and manages a large and complex portfolio of IT projects and programs while establishing partnerships and stakeholder engagement efforts with students, faculty, staff, and external partners on behalf of the IT organization. The Strategy, Planning, and Operations Office also manages organizational initiatives and efforts, including general administrative functions, financial management and budgeting, vendor management and licensing, billing, internal communications, department human resources, talent management, and culture development.
The Enterprise Program Management team operates as a centralized, strategic IT function that works with IT executives and key university decision makers to facilitate the strategic alignment, planning, prioritization, and value realization of all enterprise-wide IT projects, programs, and portfolio planning and management activities.
The Manager, Program Management Office will oversee IT project managers for enterprise initiatives, programs, and projects. The Manager, Program Management Office will be accountable for effective program delivery from a team of IT project managers and analysts within UCLA's Enterprise Program Management Office (ePMO). The Manager will be accountable for team's development as well as the standards that are used across the overall program, ensuring that program sponsorship, strategy, scope, schedule, and budget targets are defined and achieved. This will include delegating projects to project managers, assisting project managers will accelerators, tools, and standards, coaching project managers on effective PMO activities, and providing resource management for project management support. In alignment with the business and Portfolio Management, the Manager will develop and implement a consistent project management approach that promotes business value, innovation, customer satisfaction, alignment, priority, resource management, risk management, methodology, compliance, and key performance indicators. This role will manage highly collaborative business relationships with customers, partners, and key stakeholders in alignment with organizational strategy and business objectives. Importantly, the Manager, Enterprise Program Management Office will be an enthusiastic change agent who manages ambiguity and influence in a federated organization.
The Manager, Program Management Office will positively impact UCLA's operations and culture by enabling IT projects and programs in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.
Percentage of Time:
100%
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
18
Records
Qualifications
Required/Preferred
Five years of experience working in one or more of the following fields: project management, information technology, data services, application services, IT service management, or related field.
Required
Two years of experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.
Required
Advanced knowledge of and experience using technical project management principles, theories, and concepts. Mastery of best practices within the project management discipline.
Required
Broad knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives. Demonstrates an understanding of how programs relate to other business strategies and initiatives.
Required
Advanced knowledge of all aspects of information technology including infrastructure, networking, software, cloud technologies, operations and/or disaster recovery.
Required
Demonstrates ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit.
Required
Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams. Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders.
Required
Demonstrated leadership / management skills, including abilities in persuasion, negotiation, change management, and mentorship. Ability to effectively manage teams of technical project management professionals, including recruitment, selection, performance management and professional development.
Required
Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities. Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
Required
Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources. Able to lead data gathering efforts seeking information from multiple and diverse sources. Experience operating as a point of escalation. Demonstrated understanding of how decisions affect teams. Demonstrated ability to make decisions with integrity.
Required
Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging.
Required
Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes. Has demonstrated experience leading technical staff in an ever-changing, fast-paced environment.
Required
Bachelor's degree or equivalent combination of experience/training in one or more of the following fields: information technology, computer science, public administration, business administration, communications.
Required
Seven or more years of experience working in one or more of the following fields: project management, information technology, data services, application services, IT service management, or related field.
Preferred
Five or more years of experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.
Preferred
Experience in complex higher education environments, serving academic and administrative functions of a large public university.
Preferred
Bachelor's degree in one or more of the following fields: information technology, computer science, public administration, business administration, communications.
Preferred
PgMP, PfMP, Agile Scrum, LEAN Six Sigma, ITIL, and/or OCM certification
Preferred
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
03-16-2024
External Posting Date: