The Digital Spaces Department manages physical and virtual classrooms, specialized learning environments, and other learning environments (e.g., conference spaces, dormitories, dining halls, etc.). This team makes sure all spaces on campus are suitably equipped with functional and innovative technology that meets the needs of the educational experience and enables the world-class teaching and learning for which UCLA is internationally recognized. Members of this department also manage the installation and long-term management of display technology across the university.
The Manager, AV/IT Solutions will oversee the architecture and design of technology solutions in UCLA Information Technology-managed learning and digital spaces, including classrooms, lecture halls, conference rooms, live event spaces, and digital signage. By leveraging data analysis, the Manager will identify user experience trends and strive to deliver cutting-edge technology, data, and service designs catering to faculty, students, staff, researchers, and visitors. Furthermore, the Manager will ensure the responsiveness of the AV/IT solutions team to a diverse customer base, effectively designing, tracking, managing, escalating, and resolving customer issues. Building solid partnerships within the UCLA ITS organization and fostering a culture aligned with ITS values are integral to this role. In this role, the Manager, AV/IT Solutions will be a key driver in elevating UCLA's technological capabilities, enhancing the learning experience, and ensuring that UCLA remains at the forefront of innovative AV/IT solutions.
The Manager, AV/IT Solutions will positively impact UCLA's operations and culture by enhancing the digital learning environments and interactive spaces that support the University's academic mission and community engagement. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.
Percentage of Time:
100%
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
21
Records
Qualifications
Required/Preferred
Five years of experience working in one or more of the following fields: information technology, AV/IT, management, customer service, higher education, or related field.
Required
Knowledge of network-based AVIT solutions with emphasis on cloud, server, and software-based solutions, with successful track record of implementation at scale.
Required
Proven ability to deliver and support large-scale audiovisual information technology (AVIT) solutions, with ability to adapt this experience in a distributed teaching and learning environment.
Required
Experience adhering to ITIL-based methods.
Required
Extensive experience with hardware, software, and network systems in support of complex AVIT solutions. Possess deep understanding of audio and visual signal flow, signal processing, and system design.
Required
Experience providing frequent performance coaching/mentoring and encouraging effective behavior for individual and team success.
Required
Ability to articulate a strategy that motivates others to action.
Required
Ability to articulate AV IT design standards and processes to technical as well as non-technical audiences.
Required
Knowledge of data transmission protocols and transmission standards.
Required
Strong written and verbal communication skills and is able to communicate complex technical ideas to a diverse community of colleagues and stakeholders. Can relay technical information to audiences of technical and non-technical stakeholders.
Required
Able to establish and advance positive working relationships and a strong rapport with a diverse community of colleagues including team members, stakeholders, and customers.
Required
Advanced organizational skills and is able to balance competing priorities and deliver concurrent projects to various stakeholder types. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
Required
Advanced problem-solving skills; ability to uncover root of difficult problems and scope solutions based on knowledge of available resources and timelines as well as awareness of vision and strategy. Seeks information from multiple and diverse sources to inform solutions. Demonstrated ability to make decisions with integrity.
Required
Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging.
Required
Thinks creatively and introduces innovations such as the incorporation of new technologies or processes. Thrives in an ever-changing, fast-paced environment.
Required
Bachelor's degree or equivalent combination of experience/training in one or more of the following fields: information technology, computer science, public administration, business administration, communications, or related field.
Required
Seven or more years of experience working in one or more of the following fields: information technology, AV/IT, management, customer service, higher education, or a related field.
Preferred
Experience in complex higher education environments, serving academic and administrative functions of a large public university.
Preferred
Bachelor's degree in one or more of the following fields: information technology, computer science, public administration, business administration, communications.
Preferred
Certified Technology Specialist-Design (CTS-D) or equivalent certification
Preferred
AVIXA Certified Technology Specialist
Preferred
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
01-25-2024
External Posting Date: