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Front Desk / Call Center Specialist-Float Team - 129451
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Job Description
Filing Deadline : Tue 4 / 30 / 2024
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and / or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment : Apply by 04 / 25 / 2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants : Apply by 05 / 07 / 2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
UC San Diego Health Sciences current employees who apply by 04 / 30 / 2024 will have priority consideration for this position.
Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.
DESCRIPTION
Under supervision, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification.
Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services.
Operate CRT to gain and input information. Other related duties as assigned.
Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems.
Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient / clinic staff.
Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned, that could include ambulatory float assignments front desk and call center, COVID screening, drive through testing check in, lab labeling, testing support line, etc.
MINIMUM QUALIFICATIONS
Three (3) years of customer service experience.
Experience with registration, appointment scheduling & insurance verification.
Knowledge of third-party payors including federal, state and private health plans.
Proficient computer skills and be able to work between multiple systems during calls.
Excellent communication skills with the ability to communicate clearly both verbally and in writing.
Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.
PREFERRED QUALIFICATIONS
SPECIAL CONDITIONS
Pay Transparency Act
Annual Full Pay Range : $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent : $26.18 - $32.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.
The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position.
The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time.
Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment;
online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service.
Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics.
We invite you to join our team!
Applications / Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date.
If a job has an extended deadline, applications / resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors.
For more information, please visit UC San Diego Principles of Community .
UC San Diego is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy please visit : https : / / policy.ucop.edu / doc / 4010393 / PPSM-20
For the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page.
We look forward to hearing from you!
Apply Online
Payroll Title : HOSP BLANK AST 3
HOSP BLANK AST 3
Department :
FAC PRAC AMBULATORY FLOAT TEAM
Hiring Pay Scale
$26.18 - $32.54 / Hour
Worksite : Lightwave Avenue
Lightwave Avenue
Appointment Type : Career
Career
Appointment Percent :
100%
Union : EX Contract
EX Contract
Total Openings : Work Schedule :
Work Schedule :
Days, 8 hour shifts, Sunday-Saturday
Click Here to
Apply Online
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Front Desk / Call Center Specialist-Float Team - 129451
Share link. Copy this URL
San Diego, CA
Posted
4 / 23 / 2024
Job Status
On Call
Job Reference #
129451
context" : "https : / / schema.org","@type" : "JobPosting","datePosted" : "2024-04-23","description" : "
HOSP BLANK AST 3
Department :
FAC PRAC AMBULATORY FLOAT TEAM
Hiring Pay Scale
$26.18 - $32.54 / Hour
Worksite : Lightwave Avenue
Lightwave Avenue
Appointment Type : Career
Career
Appointment Percent :
100%
Union : EX Contract
EX Contract
Total Openings : Work Schedule :
Work Schedule :
Days, 8 hour shifts, Sunday-Saturday
129451 Front Desk / Call Center Specialist-Float Team
Filing Deadline : Tue 4 / 30 / 2024
Apply Now
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and / or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment : Apply by 04 / 25 / 2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants : Apply by 05 / 07 / 2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
UC San Diego Health Sciences current employees who apply by 04 / 30 / 2024 will have priority consideration for this position.
Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.
DESCRIPTION
Under supervision, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification.
Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services.
Operate CRT to gain and input information. Other related duties as assigned.
Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems.
Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient / clinic staff.
Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned, that could include ambulatory float assignments front desk and call center, COVID screening, drive through testing check in, lab labeling, testing support line, etc.
MINIMUM QUALIFICATIONS
Three (3) years of customer service experience.
Experience with registration, appointment scheduling & insurance verification.
Knowledge of third-party payors including federal, state and private health plans.
Proficient computer skills and be able to work between multiple systems during calls.
Excellent communication skills with the ability to communicate clearly both verbally and in writing.
Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.
PREFERRED QUALIFICATIONS
SPECIAL CONDITIONS
Pay Transparency Act
Annual Full Pay Range : $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent : $26.18 - $32.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.
The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position.
The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Apply Now
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time.
Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment;
online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service.
Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics.
We invite you to join our team!
Applications / Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date.
If a job has an extended deadline, applications / resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors.
For more information, please visit UC San Diego Principles of Community .
UC San Diego is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy please visit : https : / / policy.ucop.edu / doc / 4010393 / PPSM-20
For the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
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Last updated : 2024-04-27
Full Time
Colleges & Universities
$45k-63k (estimate)
04/29/2024
05/09/2024
ucsd.edu
LA JOLLA, CA
15,000 - 50,000
1960
Private
PRADEEP K KHOSLA
$500M - $1B
Colleges & Universities
UC San Diego is an educational institution that offers postgraduate and undergraduate degree programs in arts and science for students.
The job skills required for Front desk specialist include Customer Service, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk specialist. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Front Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Specialist for your reference.
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