Job descriptions:

We are looking for a technician who can perform various tasks such as diagnosing, troubleshooting and repairing devices. Soldering and console experience a plus, but not required. The ideal candidate will be able to work independently, have extensive hands-on experience with our repairs, and will also be part of a team that develops new solutions to increase Home sale . Our technicians also provide guidance and assistance to customers as needed, so we're looking for a problem-solver with a history of providing solutions for customers.

Tasks and responsibilities:

• Diagnose, troubleshoot and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed Asurion Tech Repair and Solutions quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls to the store with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system to maintain an accurate record of customer information and a real0tie status of each repair
• Maintain the cleanliness and professional appearance of the store

Basic qualifications:

• Outstanding customer service skills
• Excellent technical, problem solving, and analytical skills
• Exceptional organization skills
• Strong written and oral communication skills
• Work well in team environment
• Ability to work flexible retail schedule , including weekends and holidays
• High school diploma or GED
• A passing background check (criminal and drug test)
• Basic knowledge of Microsoft Office

Preferred Qualifications:

• Experience repairing and troubleshooting electronics, smartphones, PC/MACs, and game consoles
• 1 years of customer service/retail sales experience

• Basic knowledge of mobile devices and operating systems

Job Types: Full-time, Part-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Commission pay

Experience:

• Cell phone Repairs: 2 years (Required)
• Software troubleshooting and Micro Soldering: 1 year (Required)
• Sales: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Tampa, FL 33647: Relocate before starting work (Required)

Work Location: In person