About the Role

This is a unique opportunity to be part of Uber’s Global CRM team. In this role, you will have the opportunity to join an established team responsible for delivering communications to our customers around the globe and making an impact daily.

As a Deployment Specialist, you will be responsible for building and deploying communications to millions of Uber users (Drivers, Riders, Couriers, Eaters, and Restaurants) via owned, digital channels.

You will work with various international stakeholders to ensure we deliver the right message, to the right audience, and at the right time. You will also play a role in ensuring our internal Marketing/CRM systems are continuously evolving to meet the ongoing needs of the business and our customers.

What You'll Do

• Be involved in briefs and project kickoffs to properly architect solutions prior to building.
• Clarify, capture, and optimize requirements in order to build ad-hoc and automated communications.
• Script dynamic comms using Ampscript and Uber’s proprietary scripting language to create a personalized user experience.
• Perform peer reviews and QA to ensure quality standards are met.
• Build partnerships and instill trust with global CRM team members and product teams
• Communicate and coordinate status updates, launch confirmations, ETAs, blockers, and campaign results.
• Partner with other deployment and CRM operations team members to identify, build, and enhance CRM systems.

Basic Qualifications

• Bachelor’s degree or equivalent experience.
• 2 years experience in a Technical Marketing/CRM Operations role.
• Email deployment experience in Salesforce Marketing Cloud (i.e SFMC or ExactTarget) or equivalent technology.

Preferred Qualifications

• Familiarity with multiple scripting languages and concepts.
• Familiarity with SQL.
• Working familiarity with HTML/CSS.
• High technical aptitude with the ability to quickly ramp up on internal nuances related to people, processes, and technology.
• High attention to detail and strong communication skills (written and verbal).
• Ability to collaborate with various teams across the globe.
• Critical thinker with creative solutions to solve challenges and meet business requirements.
• Excellent project management and interpersonal skills with the ability to balance rigorous attention to details with swift execution
• A self-starting demeanor, ready to accept opportunities to make an impact
• Data-forward mentality, using data insights to inform and optimize strategy
• Skilled at planning, organizing, prioritizing, and completing simultaneous projects and activities
• A hard-working, thorough, organized, and motivated self-starter, constantly striving to improve your skills and look for ways to contribute to the team. Thrives on challenges and can stay calm in complicated/complex situations.

For San Francisco, CA-based roles: The base salary range for this role is USD$104,000 per year - USD$115,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.