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Dispatcher/Customer Service Representative
$42k-57k (estimate)
Full Time 9 Months Ago
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U.S. Xpress Enterprises, Inc. is Hiring a Dispatcher/Customer Service Representative Near Duncan, SC

SCHEDULES: M-F 7:00 AM - 5:00 PM or 8:00 AM-6:00 PM

What You’ll Do:

We are looking for a Driver Leader to come in and execute on our initiatives daily with an obsession around driver satisfaction and customer focus. A successful Driver Leader will be flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.

· Supervise driver performance according to Variant policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.

· Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).

· Responsible for the satisfaction of a driver while they are over the road.

· Makes recommendations for performance documentation to include promotions and/or terminations.

· Responsible for addressing issues and disputes for drivers.

· Promote safe operations.

· Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.

· Ensures drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.

· Manage company performance objectives with drivers and monitor that performance.

· Ensure on time service is met; address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.

  • Communicate service deviations to Customer Service in a timely manner.
  • Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
  • Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
  • Monitor and Manage KPI’s around P&L, Fuel Management, and Utility.

Supervisory Responsibility: Up to 50 drivers

What We’re Looking For:

Education

· Bachelor’s degree or equivalent experience required

Experience

· 2 years of experience in driver or customer facing role required

Skills/Certifications

· Proficient with Microsoft Office suite

· Good written and oral communication skills

· Good interpersonal skills

· Good judgment and problem-solving skills

Job Type: Full-time

Pay: $47,300.00 - $59,200.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift

Application Question(s):

  • What are your salary expectations?

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$42k-57k (estimate)

POST DATE

07/19/2023

EXPIRATION DATE

07/15/2024

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