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The ideal candidate must have experience leading efforts to enhance the resiliency of the overall network. Incumbent plans and facilitates completion of the Commission's migration to hybrid cloud. Incumbent is responsible for supporting the evaluation, development, and application of network and communications systems, and provides advice relative to the network and communications requirements and aspects of software technology, IT security, IT policy and planning, and integrated computer systems. Additional duties below:
You must meet all the requirements below by the closing date of the announcement and they must be clearly identified in your application, resume, or supporting documents. This includes any general and specialized experience, education, and/or selective placement factors mentioned. These are used to determine if you possess the knowledge, skills, and/or abilities to successfully perform in this position. You must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. OPM's prescribed Group Coverage Qualification Standard for Information Technology (IT) Management can be found at Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov).
Generally, current federal employees or reinstatement eligibles must have served at least one year at the next lower grade level. This requirement is called time-in-grade.
BASIC REQUIREMENT
To qualify at the GS-11 level, you must have one-year of specialized experience equivalent to the GS-9 obtained in the federal or private sector performing IT InfoSec duties to include: (1) Experience monitoring the status and progress towards resolution of assigned Incidents for a help desk,(2) Experience analyzing data to diagnose and identify root causes to common user and network issues, (3) Three or more years of actual experience working with others to resolve IT service desk related technical and network issues, and (4) Experience working on deployment of software and patches.
To qualify at the GS-12 level, you must have one-year of specialized experience equivalent to the GS-11 obtained in the federal or private sector performing IT InfoSec duties to include: (1) Experience managing relationship with Tier 2 teams to drive continuous improvement while identifying opportunities for additional Tier 1 involvement in incident resolution, (2) Experience analyzing data to diagnose and identify root causes to common user and network related issues, (3) Three or more years of actual experience resolving technical and network issues, and (4) Experience deploying patches and software to network desktops and troubleshooting issues that arise.
To qualify at the GS-13 level, you must have one-year of specialized experience equivalent to the GS-12 obtained in the federal or private sector performing IT InfoSec duties to include: (1) Experience managing relationship with Tier 2 and 3 teams to drive continuous improvement while identifying opportunities for additional Tier 1 involvement in incident resolution, (2) Experience analyzing data to diagnose and identify root causes to technical and network issues, (3) Four or more years of actual experience deploying patches and software to network desktops and troubleshooting issues that arise.
In addition to meeting specialized experience requirements, you must have IT-related experience demonstrating these competencies:
Attention to Detail - Knowledgeable in performing work and conscientious about attending to detail.
Customer Service - Knowledge in how toanticipate and meets the need of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
Oral Communication - Skilled in making clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered.
Problem Solving - Skilled in identifying and analyzing problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
Team Building - Ability to form, manage, and lead a project team. Fosters an environment of trust and unity that encourages and acknowledges cooperation, collective problem solving and participative decision making. Seeks involvement of all project team members in the decision-making process to build group commitment. Identifies and supports project team goals. Facilitates cooperation and motivates project team members to accomplish group goals.
Experience refers to paid and unpaid experience, including volunteer work done through national service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Surplus or Displaced Federal Employees: The Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) Programs are available to federal employees that qualify. Those eligible for these programs are granted special priority selection rights. To be considered, you must be deemed well-qualified by receiving a score of 85 or higher. If you are a federal employee claiming CTAP/ICTAP, you must provide the documents listed under the Required Documents section to verify your eligibility. Also, you must indicate in your application that you are applying as a CTAP or ICTAP eligible. For additional information regarding CTAP/ICTAP, please visit: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service or are exempt under Selective Service regulations. For additional information concerning Selective Service requirements, please visit http://www.sss.gov/.
Severely disabled persons program information: Individuals with Disabilities (opm.gov)
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application: http://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information
Assessment Question: https://apply.usastaffing.gov/ViewQuestionnaire/12261401
Vacancy ID number: 12261401
Reasonable accommodations: This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the contact listed on the vacancy announcement. The decision to grant a reasonable accommodation is made on a case-by-case basis. Verification of information: Any information claimed on your resume and in application materials, such as education, credentials, employment history, etc., will be verified as part of the security clearance process.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
The self-assessment questions are related to the following knowledge, skills, abilities, and competencies (KSA's). You do not have to respond to the KSA's.
Performing information systems and network duties such as updating system documentation based on policy changes, monitoring and testing systems, software and database security.
Ability to apply principles, concepts, methods, standards, and practices sufficient to accomplish IT service delivery tasks and provide expert technical advice, guidance and recommendations to management and other technical specialists on Information Systems.
Knowledge of interrelationships of multiple IT specialties; emerging technologies and their applications to business processes; IT security concepts, standards, and methods; project management methods; and defining milestones and deliverables.
We will evaluate your relevant education and/or work experience as they relate to the competencies, knowledge, skills, and abilities (KSAs) mentioned above. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job.
Your responses to the self assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume. The best qualified candidates will be identified for referral to the hiring manager and may be invited for an interview. If referred all relevant documents submitted with your application package will be forwarded to the selecting official. Falsifying your background, education, and/or experience is cause for not hiring you or for changing your scored responses to questions you've answered, which may affect your overall final score.
View Assessment To preview the assessment questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12261401
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To receive consideration, you must complete the occupational questionnaire and submit the documentation specified below by 11:59 PM ET on: 03/01/2024
1. Resume. Your resume or any other written format you choose should contain the following information:paid and non-paid experience, including job titles, dates held (month and year for qualifying purposes to receive credit), number of hours worked per week, and salary; knowledge of the subject matter and technical skills pertinent to this position; specific duties performed that fully detail the level and complexity of the work; and names and phone numbers of your current and/or previous supervisor(s).
Your resume should contain enough information to make a valid determination that you fully meet the basic, general, or specialized experience requirements for each grade level you are applying. This information must be clearly identified in your resume. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.
2. Occupational Questionnaire. A complete job-specific occupational questionnaire submitted through your Application Manager account or fax it using the methods outlined in the How to Apply section.
3. Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) Eligibles. You must submit the following documents:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the occupational questionnaire and submit it along with the documentation specified in the "Required Documents" section below. You must apply online, which allows you to review and track the status of your application. Documents and application references are available at the "Other Information" section of this announcement. You must meet qualifications as of the closing date of the announcement and your complete application package must be submitted by 11:59 (EDT) on 03/01/2024. Please note that this announcement has application limits and may close prior to this date.
To begin the online application process:
a) Log onto USAJOBS, click "Apply Online" to create a USAJOBS account, or to log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
b) Click the "Submit My Answers" button to submit your application package.
c) To verify that your application is complete, log into your USAJOBS account, select the "Application Status" link, and then select the more information link for this position. The Details page will display the status of your application, documentation received and processed, and any correspondence we have sent you related to this job opportunity. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application: Log into your USAJOBS account and click "Update Application" in the vacancy announcement section. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
The Vacancy ID is 12261401
202-205-2651
Steve.Parker@usitc.gov
You will receive an auto-generated e-mail telling you your application has been received. After the application count cut-off date has been met, your application package will be reviewed by the Commission's Human Resource Management Office for completeness and satisfaction of the basic qualification requirements for this position.
Your application may also be reviewed by Subject Matter Expert(s). If you are selected for an interview, you can expect a structured interview process, which may include a meeting with 2 to 4 Commission staff members.
We appreciate your interest in the Commission and commit to keeping you informed on the status of your application. You will be notified of the following major milestones:
Receipt of your application;
Determination whether your application shows you meet the minimum qualifications for the position;
Determination whether your application was in the group for referral to the hiring official; and
The final outcome of the vacancy.
These notices will be emailed and posted directly on your USAJOBS account.
You can always check the status of your application as the recruitment process moves along by:
1. Logging into your USAJOBS account;
2. Selecting Application Status; and
3. Reviewing the Status column.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To receive consideration, you must complete the occupational questionnaire and submit the documentation specified below by 11:59 PM ET on: 03/01/2024
1. Resume. Your resume or any other written format you choose should contain the following information:paid and non-paid experience, including job titles, dates held (month and year for qualifying purposes to receive credit), number of hours worked per week, and salary; knowledge of the subject matter and technical skills pertinent to this position; specific duties performed that fully detail the level and complexity of the work; and names and phone numbers of your current and/or previous supervisor(s).
Your resume should contain enough information to make a valid determination that you fully meet the basic, general, or specialized experience requirements for each grade level you are applying. This information must be clearly identified in your resume. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.
2. Occupational Questionnaire. A complete job-specific occupational questionnaire submitted through your Application Manager account or fax it using the methods outlined in the How to Apply section.
3. Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) Eligibles. You must submit the following documents:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Full Time
$84k-103k (estimate)
02/21/2024
05/18/2024
usitc.gov
Washington, TX
1,000 - 3,000
The job skills required for IT Specialist (InfoSec) (Direct Hire Authority) include Troubleshooting, Customer Service, Technical Support, Problem Solving, Help Desk, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Specialist (InfoSec) (Direct Hire Authority). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Specialist (InfoSec) (Direct Hire Authority). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Specialist (InfoSec) (Direct Hire Authority) positions, which can be used as a reference in future career path planning. As an IT Specialist (InfoSec) (Direct Hire Authority), it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Specialist (InfoSec) (Direct Hire Authority). You can explore the career advancement for an IT Specialist (InfoSec) (Direct Hire Authority) below and select your interested title to get hiring information.
If you are interested in becoming an IT Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Specialist job description and responsibilities
IT Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.
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An IT specialist generally provide their services for companies regarding software, hardware, and databases.
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An IT Specialist also offer support over the phone or through remote system support software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Specialist jobs
Obtain Entry-Level Work (Timelines Vary).
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Pursue Vendor-Specific Certifications (Timelines Vary).
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Earn a Master’s Degree (Optional, Two Years).
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Accurately diagnose problems and deliver solutions, either through knowledge or research.
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Consider Earning a Master’s Degree.
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Step 3: View the best colleges and universities for IT Specialist.