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US Eagle Federal Credit Union is a local not-for-profit, very for-people place. We are a place that quietly does the right thing in a world that can't stop talking about doing just that. At US Eagle, you can make a big impact and help us create a world where people matter more than profit. The Lead Member Experience Specialist ensures members and potential members receive fast, courteous, and accurate service on the phone and through email; explains services, sets up new accounts, responds to problems, and directs members' phone calls to the appropriate area; assists and trains other call center representatives.
We are looking for candidates that can work a flexible/variable schedule Monday through Saturday.
We value our employees and offer generous benefits as a way of thanking our staff for their hard work and dedication to our members and our community.
These are just a few of the great benefits our employees enjoy!
Essential Functions & Responsibilities:
Experience: Three years to five years of similar or related experience.
Education: A high school education or GED.
Other Skills: Must have good listening and communications skills; computer skills including MS Office; able to make decisions with minimum information. Possess strong understanding of electronic and web-based services and/or e-commerce processes. Strong technical background with a comfort level in order to make decisions with minimum information. Required to set the example for the MES Team by adhering to US Eagle attendance standards and metric requirements.
Work Environment: High energy and fast paced office environment, subject to stressful situations. Must be available for weekend and after-hours work.
Full Time
$49k-63k (estimate)
04/28/2024
06/27/2024
useaglefcu.org
Albuquerque, NM
100 - 200