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Business Deposits Operations Risk Manager
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$87k-116k (estimate)
Full Time | Banking 2 Weeks Ago
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U.S. Bank National Association is Hiring a Business Deposits Operations Risk Manager Near Minneapolis, MN

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Directly and through staff, the Business Deposits Operations Risk Manager manages and coordinates the risk requirements and operational activities for in-flight digital business deposit applications including CIP/KYC and fraud. Ensures appropriate decisions are made on new digital deposit applications. Participates in the review and recommendation of operational systems, tools and procedures affecting digital business deposits, coordinating system conversions from an operations perspective. Ensures quality customer service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. General knowledge of CIP/KYC and fraud trends and mitigation techniques.

ESSENTIAL FUNCTIONS:
1. Ensures that assigned area is adequately staffed and that all personnel are appropriately trained.

2. Manages the workflow for the assigned functional areas by planning and scheduling departmental activities and workload and coordinating with related departments ensuring that operational schedules requirements are met.

3. Establishes processes and procedures to ensure applications are sufficiently reviewed to ensure compliance with CIP/KYC requirements as well as to identify potential fraud.

4. Reviews and recommends new methods, procedures and tools to mitigate customer impact while reducing bank liability and make daily operations more efficient in assigned area.

5. Participates in the development and enhancement of equipment and/or training procedures or programs which will support products and/or services; may participate in project task forces or user groups to represent the department on training or system needs.

6. Interfaces with other departments, regions, vendors, agencies, etc. to resolve customer service issues. Follows up with resolution of problems in a timely manner.

7. Implements and monitors strategy and operational performance oversight mechanisms. Provides reports to keep senior managers informed of operations and KYC/CIP risk management activities; makes formal presentations to senior management as required.

8. Maintains knowledge of all products and services offered in assigned area. Keeps informed of new or changing developments, products, services or ideas which would affect the team’s activities.

9. May develop, monitor and track business performance against goals for assigned product line(s) or geographical areas. Ensures risk, quality control and customer service goals are met.

10. Plans, develops, implements and controls assigned organization and budget functions.

11. Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews. Approves employee time records, work assignments, vacations, sick pay, etc. Implements and executes employee relations policies, training programs and various other human resources programs and policies.

Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Typically more than 10 years of applicable experience
Preferred Skills/Experience
- Considerable knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s) and applicable Federal and State laws and regulations
- Thorough knowledge of applicable credit products, programs, financial analysis and related documentation as applicable
- Good organizational, managerial and project management skills
- Well-developed customer relations skills
- Effective interpersonal and verbal and written communication skills
- Strong supervisory and management skills
- Ability to manage multiple tasks
- Well-developed knowledge of banking operations and human resources
- Applicable professional certifications

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $129,455.00 - $152,300.00 - $167,530.00Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$87k-116k (estimate)

POST DATE

04/14/2024

EXPIRATION DATE

04/28/2024

WEBSITE

usbank.com

HEADQUARTERS

CINCINNATI, OH

SIZE

>50,000

FOUNDED

1863

CEO

ANDREW CECERE

REVENUE

$10B - $50B

INDUSTRY

Banking

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About U.S. Bank National Association

U.S. Bancorp, with nearly 70,000 employees and $554 billion in assets as of December 31, 2020, is the parent company of U.S. Bank National Association, the fifth-largest commercial bank in the United States. The Minneapolis-based bank blends its relationship teams, branches and ATM network with digital tools that allow customers to bank when, where and how they prefer. U.S. Bank is committed to serving its millions of retail, business, wealth management, payment, commercial, corporate, and investment customers across the country and around the world as a trusted and responsible financial partn...er. This commitment continues to earn a spot on the Ethisphere Institutes Worlds Most Ethical Companies list and puts U.S. Bank in the top 5% of global companies assessed on the CDP A List for climate change action. Visit usbank.com for more. More
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