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REDI CARPET
Stafford, TX | Full Time
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17 - Customer Service Representative
REDI CARPET Stafford, TX
$38k-48k (estimate)
Full Time | Retail 2 Weeks Ago
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REDI CARPET is Hiring a 17 - Customer Service Representative Near Stafford, TX

Position Summary
Provide customer service by responding to inquiries from internal and external customers regarding customer orders.
Responsibilities (include, but not limited to the following)
  • Provide support, in line with Redi Carpet standards, via telephone calls and emails to internal and external customers.
  • Collaborate with internal teams to ensure orders are entered and fulfilled
  • Enter work orders accurately and efficiently.
  • Allocate inventory/materials to orders.
  • Works closely with operations staff and account and managers to resolve issues that could impact the customer order.
  • Performs necessary follow-up to ensure issues are resolved and customer expectations are met
  • Assists with processing credit card payments.
  • Assists with various tasks as requested by supervisors.
  • Learns and lives the Redi Carpet Core values – We are Nice, We are Customer Obsessive, We are Self-Disciplined – to name a few!
  • Develops expertise in applicable Redi Carpet systems.
  • Other duties as assigned.
Important goals and deadlines
  • Answers calls within Redi Carpet standards
  • Enters orders and respond to requests within 1 hour
  • Achieves or exceeds Redi Carpet quality standards
Qualifications
  • Bilingual – English/Spanish preferred
  • 1 year of customer service experience is preferred.
  • High School Diploma is required.
  • Typing skills and basic computer knowledge is required.
  • Detail orientation.
  • Ability to multi-task.
  • Interpersonal and customer service skills.
  • Ability to receives and act upon feedback to continually improve performance.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$38k-48k (estimate)

POST DATE

05/09/2024

EXPIRATION DATE

07/07/2024

WEBSITE

redicarpet.com

HEADQUARTERS

STAFFORD, TX

SIZE

500 - 1,000

FOUNDED

1985

CEO

STEVEN RATH

REVENUE

$50M - $200M

INDUSTRY

Retail

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About REDI CARPET

Redi Carpet Sales of Dallas is a consumer services company based out of 2161 Harton Dr, Carrollton, Texas, United States.

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The following is the career advancement route for 17 - Customer Service Representative positions, which can be used as a reference in future career path planning. As a 17 - Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 17 - Customer Service Representative. You can explore the career advancement for a 17 - Customer Service Representative below and select your interested title to get hiring information.