Location

Remote | Marlborough, Massachusetts | Yarmouth, Maine | Bedford, New Hampshire | Latham, New York | Marietta, Georgia | Georgetown, Delaware | Hartford, Connecticut | East Orange, New Jersey | Annapolis, Maryland | Arlington, Virginia | Baton Rouge, Louisiana | Charleston, West Virginia | Columbia, South Carolina | Frankfort, Kentucky | Harrisburg, Pennsylvania | Jackson, Mississippi | Little Rock, Arkansas | Montgomery, Alabama | Trenton, New Jersey | Tallahassee, Florida

Travel

25-50%

Responsibilities

• Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products.
• Design and conduct knowledge transfer sessions on site or through webinars.
• Educate users on interface functionality, maintenance and troubleshooting.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client’s needs.
• May identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, process, configuration and other relevant changes.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how tos".
• Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
• May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
• Perform other duties as assigned

Qualification

• Bachelor’s degree, or comparable work experience.
• Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
• Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
• Exceptional presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel).
• Strong problem solving and analytical skills.
• Ability to travel 25 - 50%
• Valid driver’s license

State Specific Salary Range Disclosure Requirements for Colorado, Connecticut, and Nevada

Salary will generally fall between $51,035 - $67,151 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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