Why Texas Association of School Boards (TASB)

We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees working together to provide 1,024 school districts with purposeful resources so they can focus on what matters most — excellent and equitable education for all 5.4 million Texas students. 

As TASBeans (our internal name for employees), we feel privileged to work alongside talented team-members who are passionate about education and enjoy learning from new and different perspectives. We believe what makes our organization highly successful is the rich diversity our employees collectively bring to TASB with different backgrounds, skillsets, cultures and ethnicities, gender identities, interests, abilities, and work styles. And our passion for education and learning doesn’t end there. Our culture has always encouraged employees to grow and become their best selves both professionally and personally through a variety of innovative and collaborative development opportunities. You’re likely beginning to see why we’ve been regularly named by Austin Business Journal as a Top Ten Best Places to Work! 

TASB offers competitive pay, rich benefits (including retirement matching of 2:1 up to 5% after one year. This means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote work options, flexible schedules, and more. 

Every role at TASB thoughtfully complements our mission and the educational impact being made in communities across Texas. If you consider your work exceptional and want to help drive our mission forward, keep reading!

About You

As a Senior Claims Specialist, you will bring specialized administrative claims support to the Risk Management Services division. With your unique claims experience, you will provide efficient and impactful support to our Members across various lines of business. 

A Typical Day 

• Analyze, clarify and resolve claim-related inquiries from internal and external customers.
• Evaluate loss reports from members and third parties to determine appropriate claim and coverage type.
• Work with peers and collaborate with business partners to define best practices.
• If you’re still reading, we’d love to meet you!

How You’ll Make an Impact

• With attention to detail and quick delivery of services, you will help to provide our adjusting staff with a solid foundation at the inception of the claims process. 

Skills For Success

Customer Orientation

• Possess high standards for service delivery; demonstrate empathy.
• Demonstrate passion for helping, servicing, and educating others.
• Put the customer at the forefront of decisions and service delivery.

Communication 

• Excellent written and verbal communication skills. 
• Self-Management.
• Proven time management skills ensuring work is done productively and accurately with minimal supervision; understand how to prioritize work relative to objectives and goals. 
• Ability to adapt to change, meet the changing demands of the work environment.

Critical Thinking

• Ability to independently apply problem-solving and analytical skills and take ownership of issues from initiation to final resolution.
• Manages ambiguity, maintains composure, and is resourceful when presented with an unfamiliar issue and can determine the best course of action and confidently execute.

Results Orientation

• Has a strong sense of urgency about solving problems and delivering on commitments.
• Holds high standards of work output, always seeking to improve.
• Takes initiative - can identify what needs to be done and does it before being asked or situation requires it.
• Embraces coaching and feedback for continuous improvement.

Teamwork

• Ability and willingness to pull one’s own weight and contribute to team success.
• Actively fosters a collaborative work environment.

Technical Skills

• Ability to work in multiple, complex software systems and quickly learn new technology.
• Proficiency with MS Office products and web-based applications.
• Awareness and knowledge of insurance industry related to underwriting, billing, and claims intake for multiple lines of business, specifically workers’ compensation, automobile, liability and property coverage.

Education and Experience

• High school diploma or equivalent required. 
• Minimum three years’ experience working in a clerical or administrative position.
• Previous customer service experience is required.

The TASB Difference

• Enjoy competitive pay and rich benefit offerings.
• Be part of a collaborative environment where every contribution impacts Texas public schoolchildren. 
• Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
• Learn and grow individually and together through frequent professional development; diversity, equity, and inclusion panels; wellness seminars; and more. 
• Work alongside transparent leaders with an open and consistent feedback approach.
• Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year. 

Posting Notices

• This position operates in a professional office environment and routinely uses standard office equipment such as computers, various software applications and telephones. 
• The health and safety of our employees and members, is our top priority.
• TASB is an equal opportunity employer and will not discriminate on the basis of an individual's race, color, disability, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, marital status, veteran status, or any other personal characteristic protected by law.
• This position does not qualify for visa sponsorship. 
• Any job offer is contingent upon receipt of results of a satisfactory background check. 

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