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Operations Manager
The operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales, and profits. This is accomplished primarily through: training, and motivating franchise employees; controlling costs; managing daily franchise operations; scheduling employees; managing moves; and consistently exceeding customer expectations. The operations manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations. The operations manager should have general knowledge of functional support areas, including our core business, human resources, training, marketing, finance, and payroll.
What We Offer
* Pay range: $55,000 - $65,000 annually
* Monthly bonuses
* Paid Time Off
* Health Matching Account
* Weekly pay
* Opportunities for growth!
Responsibilities
* Promotes and protects the TWO MEN AND A TRUCK brand
* Reviews sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
* Managing all aspects of moving services
* Responsible for employee accountability and adherence to franchise and system standards and policies
* Directs employee scheduling and dispatch of movers and drivers
* Responsible for employee development and corrective action programs
* Oversees all workers' compensation and unemployment claims
* Coordinates and directs the fleet maintenance and equipment inventory programs
* Ensures compliance with all DOT regulations and FMCSA guidelines
* Handles customer concerns and oversees damage resolution process
* Responsible for being the "on-call" emergency contact outside of normal business hours
* Participates in regular training and development programs offered through STICK MEN UNIVERSITY to further the knowledge of the system
* Actively participates in community, industry, or other relevant associations
Requirements
* Bachelor's degree in business, management, or another related field is preferred
* A minimum of 3 years of business, management, or other relevant experience is required; TWO MEN AND A TRUCK or moving industry experience is preferred
* Self-motivated; self-starter; accountable and motivated
* Excellent oral and written comprehension and communication skills
* Excellent organizational and time management skills
* Demonstrated ability to lead by example to motivate, develop, and direct people
* Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
* Strong decision-making ability
* Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values
* Must be proficient with the following Microsoft applications: Excel, Word, Outlook
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Austin, Texas. The employer at this location is 3470, LLC.
South Austin
We're Hiring!
1600 W Ben White Blvd
Austin, TX 78704
United States
How to get here
512.416.6800
Ready to join the South Austin team?
Apply Now
Full Time
$98k-122k (estimate)
05/02/2024
05/20/2024
tmtminnesota.com
Hopkins, MN
<25
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.