• Provide support to our customers, who include patients and hospital staff, to ensure the services we provide in the hospital meet or exceed their expectations.
• Collaborate with other team members to troubleshoot and resolve any technical issues affecting services.
• Familiarize customers with the use of our interactive system and its features.
• Replace defective equipment as needed (tv, pillow speakers, phones).
• Be comfortable handling computer documentation including payment records.

• Exceptional customer service and communication skills.
• Be self-motivated and able to work independently in a fast-paced environment.
• Basic computer skills.
• High school diploma or equivalent.
• Customer service experience: 1 year (preferred)

• Must be able to lift 25-30 lbs and climb a 6-foot ladder.
• Must meet hospital requirements for immunizations and screenings.
• Must be COVID-19 vaccinated.

Job Summary