JOB SUMMARY:

The Helpdesk Specialist I provides technical support to personal computer users by analyzing and resolving problems, supplying information concerning system use, performing system installation and maintenance functions, and coordinating solutions with staff and vendors for desktop systems and their peripheral equipment. Responsible for performing basic network administrative duties including setting up new users, assisting users with network access and resolving connection problems. Responsible for notifying supervisor of significant problems and recurring errors in operation systems. Monitors and enforces security patches on desktop systems and performs other essential duties as may be assigned by Information Technology management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Desktop Support: Provides end-user support by troubleshooting hardware and software issues, assists with installations, configurations, and upgrades, and resolves technical problems related to desktop computers, laptops, printers, and other peripherals.
• System Administration: Helps Manage and maintain the organization's desktop infrastructure, including operating system deployments, software distribution, patch management, and ensures systems are secure and up to date.
• User Account Management: Assists in creating and managing user accounts, permissions, and access controls to ensure appropriate levels of security and data integrity.
• Documentation and Training: Documents learned processes and trains others on how to perform Help Desk related tasks.
• Collaboration and Communication: Collaborates with other IT teams, such as network administrators and software developers, to ensure seamless integration and troubleshooting of desktop systems. Communicates effectively with end-users to understand their needs and provide timely solutions.
• Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• None to two years’ experience in the field of PC technical support; or a combination of relevant experience and education or certifications.
• Good knowledge of modern OS architecture concepts and communications protocols.
• Experience working with supporting Windows operating system, and solving computer-related problems.
• Advanced knowledge of computer hardware and software and its related infrastructure components and/or operating environment identified in the assignment requirements.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
• Criminal background check and drug screening.
• Pre-employment credit check required.

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.