About Us

tutenagency is a re-branding of a previously existing Allstate agency that was in business for 10 years. The tutenagency has a significant policy count and an established track record of superior customer service. The agency is located in Auburn, AL, but is in the process of expanding its geographical footprint through a remote workforce and improved web-based platforms.

By joining our Team you are joining a company:

• that is committed to promoting a positive company culture;
• that invests in and supports the well-being of each Team Member;
• that encourages diversity and inclusion;
• that invests time and money in each Team Member’s professional development;
• that employs an ethical and aggressive sales and marketing strategy;
• that instills in the Team a superior “insured concentric” approach in our day-to-day operations;
• that provide excellent customer service;
• that focuses on long term relationship building with our clients and referral bases
• that fosters “servant leadership”

Job description

Are you looking for a meaningful career in a local business that has national brand support people recognize and trust?

If you're passionate about providing top-notch customer service and making a meaningful impact, we have the perfect opportunity for you. As an experienced Customer Service Representative, you'll join our dynamic team, where you'll have the chance to excel in an engaging and supportive environment while serving as a vital link between our clients and their insurance needs. Read on to discover how you can be a part of our mission to protect and empower our valued customers!

Responsibilities

• Client Support: Provide exceptional customer service to policyholders by addressing inquiries and resolving issues.
• Client Onboarding: Assisting clients with the on-boarding process including bill pay, e-sign, and document completion and collection.
• Claims Management: Assist clients in processing claims.
• Renewal Management: Proactively reach out to clients for policy renewals.
• Billing and Payments: Handle billing inquiries, process premium payments, and assist clients in setting up convenient payment options.
• Documentation and Records: Maintain accurate and organized client records, ensuring compliance with Allstate's data management policies.
• Problem Resolution: Investigate and resolve client complaints and issues in a timely and efficient manner, aiming for customer satisfaction.
• Remote Work: Be adaptable to perform some job responsibilities remotely, as needed, while maintaining a high level of productivity and professionalism.

Job Qualifications

• Experience: A minimum of 2-3 years of experience in a customer service role at an insurance agency, preferably Allstate.
• Web-based Platform Proficiency: Proficiency with Allstate Dash, e-Agent, Lead Manager, AdvisorPro, Hearsay and Avaya systems. If the applicant has not worked at an Allstate agency, then the ability to learn on their own through written and video job aids is critical. An onboarding educational process is part of the initial training and the entire team is available to help answer questions, but as we are currently living in an ever-changing tech-focused world, the ability to think and learn on your own is critical.
• Willingness to Learn: Willingness to learn new processes and procedures currently employed by the Agency.
• Independent Thinker and Operator: Ability to think ahead and perform tasks without having to be told.
• Insurance Knowledge: While insurance is not mandatory, having a Property and Casualty insurance license is a plus and demonstrates a strong understanding of insurance concepts.
• Communication Skills: Excellent verbal and written communication skills to interact with clients and colleagues effectively.
• Customer Focus: A passion for providing exceptional customer service and a dedication to client satisfaction.
• Problem-Solving: Strong problem-solving skills to address client issues and find appropriate solutions.
• Organization: Ability to manage multiple tasks, prioritize work, and maintain accurate records.
• Computer Proficiency: Familiarity with Microsoft Outlook, Excel, Slack, Zoom, and other software and office applications for data entry and documentation
• Team Player: Collaborative attitude to work closely with agency staff, agents, and clients.
• Adaptability: Willingness to adapt to remote work arrangements as needed while maintaining performance standards.
• Ethical Conduct: Maintain a high level of professionalism, integrity, and confidentiality in handling client information and transactions.

Benefits include

• Competitive base salary commensurate with experience
• Yearly bonuses based on individual and team sales goals
• Continuous learning and personal development coaching
• Positive work environment
• Advancement opportunities

Job Types

Part-Time or Full-time

Salary

$18.00 to $22.00 per hour

Benefits

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Supplemental pay types

Bonus opportunities

Weekly day range

Monday to Friday

Work setting

In-Office and Remote - Hybrid

Work Location

In-Office and Remote – Hybrid

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

Experience level:

• 2 years

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid work
• Office

Application Question(s):

• Are you proficient with web-based platforms and other tech-forward applications?

Experience:

• Customer Service: 1 year (Required)

License/Certification:

• Property & Casualty License (Preferred)

Ability to Commute:

• Auburn, AL 36830 (Required)

Work Location: Hybrid remote in Auburn, AL 36830