Terms: Six Month Contract to Hire

Location: Onsite in Topeka, KS

Overview: Every Turnberry consultant aligns with a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns with one of the eight core services Turnberry offers to clients.

We are seeking an Application Support Analyst who will play a crucial role in ensuring the smooth operation and optimal performance of our software solutions. Our team builds and maintains strong relationships with our user base and troubleshoots and resolve software-related problems via phone, email, or ticketing systems.

Role

• Investigate and analyze software-related reported issues, identify root causes, and implement temporary workarounds when necessary.
• Collaborate with development and quality assurance teams to drive long-term solutions.
• Escalate critical issues to the appropriate teams and follow through to resolution.
• Manage and prioritize incidents using incident management tools and processes.
• Ensure accurate and detailed documentation of incidents, including troubleshooting steps, resolutions, and workarounds.
• Communicate effectively by providing updates and managing expectations throughout the incident lifecycle

Qualifications

A minimum of one to two years supporting COTS software packages used in daily operations (Salesforce, Workday, MS CRM, etc.). All our software is homegrown so we will train.

Required

• Ability to leverage technical troubleshooting and problem-solving skills to diagnose and resolve complex software issues.
• Ability to effectively communicate technical information to non-technical users
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Focus on providing exceptional customer service using strong organizational skills and attention to detail.
• Knowledge of financial regulations and compliance standards is a plus

Job Details

Location: Onsite in Topeka, KS

Terms: Six months contract to hire

Compensation: $55,500 mid-point

• Benefits: Health/Vision/Dental, 401k, performance bonuses/merit increases, annual company expenses paid trip for employee 1.

The salary range for this role is $53,000 to $58,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are fully invested in and focused on hiring and growing a diverse team of high performers. We're committed to creating a positive and connected work environment for all. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity/Affirmative Action employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

by Jobble