Shift Lead Description

We are looking for a responsible Shift Lead to help organize and run our retail stores. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.

Shift Lead responsibilities include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations.

Our ideal candidate will have a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between Director, employees and customers.

Ultimately, the duties of the Shift Lead are to make sure our stores operate effectively, and that we keep our customers happy.

Responsibilities

• Assist the Director of Operations in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives* with DO
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing Sales Associates
• Monitor retail operating costs, budgets and resources* with DO
• Suggest sales training programs and techniques
• Analyze consumer behavior and adjust product positioning
• Handle complaints from customers
• Research emerging products and use information to update the store’s merchandise
• Create reports, analyze and interpret retail data, like revenues, expenses and competition * with DO
• Conduct regular audits to ensure the store is functionable and presentable
• Make sure all employees adhere to company’s policies and guidelines
• Act as our store’s representative and set an example for our staff
• Reports to Director of Operations

Requirements and skills

• Must possess passion, integrity, positive energy, and a good work ethic.
• Familiarity with financial and customer service principles
• Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
• Proficient user of Google Docs/Google Sheets
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Restaurant type:

• Coffee shop

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person