Position Summary

The Mortgage Loan Officer- Outside Sales (MLO) is responsible for proactively soliciting new mortgage business and selling TTCU mortgage products to meet loan quality and production goals. Support TTCU’s strategic effort in growing the mortgage business and delivering extraordinary service to members and potential members. Communicate with underwriters on mortgage applications and initiate processing and preliminary underwriting to ensure timely closings. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act.
Supervises: None

Essential Job Functions and Responsibilities

30% - The Mortgage Loan Officer (MLO) shall exercise his/her independent, business judgment and discretion in assisting with loan applications that are in the best financial interest of the applicant and of TTCU and in denying loan applications not in the best financial interest of the applicant and/or TTCU. The MLO then submits loans to underwriting along with a final overview of analytical findings and a recommendation regarding the loan to management. Develop and maintains referral sources to generate production (sales) of potential clients of TTCU’s mortgage products via outbound phone calls, email, and other electronic forms of communication.

15% - Educate and advise members on the home buying process and how to best determine the right mortgage loan option; interview applicants in person or over the phone in order to provide and obtain information needed to originate the loan process, including review of the member's application; schedule meetings to obtain detailed loan information, evaluate and consider such loan information and answer any questions regarding the lending process. The MLO shall also maintain communication with applicants throughout the process and answer questions about loan terms, closing expectations, and how to manage their mortgage after the closing.

Exercise his/her best business judgment and discretion to consult with current and potential members about ongoing and future needs in achieving their financial goals and objectives. The MLO must be the trusted source for financial solutions by delivering extraordinary service and value with members, establishing ongoing financial services relationships, providing continuing service on all loans, encouraging members to continue their relationship with TTCU and expanding their use of available services to best meet the member’s individual financial goals.

30% - Utilize business acumen to expand and develop TTCU referral relationships with realtors, builders, and third-party origination groups for the purpose of increasing loan opportunities and volume in mortgage originations and develop, create and provide presentations to various real estate groups in the community about TTCU products and services. In order to expand his/her reach while using his/her time most efficiently, the MLO should exercise judgment in considering and determining which community events to attend as a representative of TTCU. Attend purchase closings, and community events as assigned by Mortgage. The MLO shall frequently conduct research and calling efforts to analyze potential new loans/members/relationships by evaluating the CRM sales database information, reaching out to members and using his/her experience, skills and business judgment to provide information regarding the menu of services and products which may be available.

15% - Engage in continuing education and development regarding all applicable regulatory obligations, policies, and legislation to ensure all services rendered maintain both legal and TTCU compliance requirements

10% - The MLO shall regularly use, develop and update skills and tools, including lending software, to conduct an initial analysis of credit, underwriting and other financial information to evaluate and determine the best recommendations for mortgage options for all applicants.

Minimum Qualifications

Educational Requirements

High School Diploma or G.E.D required

Certificates/Licenses

Must have and maintain a valid driver’s license

Experience

• Processing and/or closing Conventional, HELOC, FHA, VA, FHLMC, FNMA, 184 and USDA loans-3 Years Intermediate
• Experience in the mortgage industry as an originator and loan and sales origination experience-2 Years Intermediate
• Mortgage retail sales experience, or equivalent demonstrated through one of the following: work experience, training, military experience, or education. -2 Years Intermediate
• Bilingual is a plus, but not required.

Position Competencies

Collaborates – 17%
Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback; communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.

Decision Making – 17%
Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Effective Communication – 17%
Utilizes a variety of communication modalities effectively and appropriately across multiple channels.

Functional Expertise – 17%
Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.

Manage Complexity – 16%
Gathers and analyzes diverse sources of data; separates what is relevant from what is not; determines root causes; defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction.

Member Focus – 16%
Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome.

Job Knowledge

• This position requires SAFE registration at the time of employment. TTCU will initiate the SAFE registration process immediately after your employment start date. NMLS provides registration required for employment in this position. The loan officer must meet the Consumer Financial Protection Bureau qualification requirements and comply with related TTCU policies. This includes, applicable financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates mut also meet ongoing regulatory requirements including additional screening, if necessary.
• Intermediate knowledge with Microsoft Office (Word, Excel, PowerPoint, SharePoint and Outlook)
• Ability to learn computer software such as Encompass and Blend
• Good organization skills and attention to detail and accuracy
• Experience in processing & closing FHA, conventional, HELOC, VA, FHLMC, FNMA, & USDA mortgages
• Working knowledge of underwriting requirements
• Ability to read and understand a credit report and appraisals
• Proven ability with negotiation in sales and business development
• Experience with construction loans and home builders
• Build a referral business along with managing and closing leads.

Interpersonal Skills

• Advanced written and verbal communication skills including good grammar skills, are required for working directly with applicants, co-workers and members; good telephone skills
• Ability to create an atmosphere which promotes TTCU’s Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.

Working Conditions

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform intermediate mathematical calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Must have reliable transportation and be able to frequently travel. Ability to work nights, weekends, and/or holidays as needed or scheduled. Routinely perform work indoors in climate controlled private office with moderate noise.