Position Summary
Manage the functions and employees of the Indirect, Consumer and Mortgage Underwriting departments in order to achieve loan production goals as well as ensure that all functions of the underwriters are carried out according to TTCU policies and procedures and meet State and Federal regulation requirements. Assist with a variety of administrative duties which include reports and analysis for the Senior Vice President of Lending. Collaborates with Lending division Vice President’s to ensure timely and efficient underwriting occurs within the respective areas, reporting and addressing any concerns through his/her analysis. Responds to Indirect Representative with underwriting assistance requests. Performs duties in compliance with regulatory requirements including, but not limited to: requirements of the CFPB, ALL REGS, the Bank Secrecy Act, TILA, Reg Z, Reg B, and the CFPB.

Supervises: Underwriting Manager and Mortgage Underwriting Manager

Essential Job Functions and Responsibilities

20% - Supervise direct reports to maximize productivity, efficiency, and the potential of the human assets of TTCU, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies, and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Prepare, present, and adhere to annual budget for department.
20% - Manage Underwriters to ensure members are serviced in a quality manner and in accordance with TTCU policy. Resolve problems and troubleshoot processing issues and member complaints in a manner that ensures quality service to members while protecting the financial interests of TTCU. Maintain compliance with all federal regulatory laws and secondary investor guidelines.

30% - Evaluates products and procedures currently in place. Process and monitor the monthly Repossession report and review all previous month's repossessions. Discuss and make recommendations to underwriting policies and lending procedures with Lending Leadership. Implements changes as needed to ensure member satisfaction, problem resolution and credit union efficiency.
30% - Lead researching, analyzing, implementing, and managing new processes affecting the Underwriting group. This includes ensuring processes are operationally efficient as well as maximizing the strategic value Underwriting. Maintain software parameters and controls in order to facilitate product revisions and implementation of new products, if applicable. Audit underwriting findings and offer suggested changes to parameters that correlate with strategic initiatives.

Minimum Qualifications
Educational Requirements:
Highschool Diploma or GED required.
Bachelor’s degree in Business, Economics, Finance, or another related discipline required.

Certificates/Licenses:
Must have and maintain a valid driver’s license.
Must have a clean driving record; an annual MVR may be pulled to ensure compliance.
Underwriting certifications preferred

Experience
Experience in underwriting and processing loans, preferably within a financial institution: 8-10 years, Advanced
Supervisor and/or Management experience: 4-6 years, Intermediate
Position Competencies
15% - Develop Others: Develops others through coaching, feedback, and challenging stretch goals, tasks, and assignments; holds frequent development discussions; aligns employee career development goals with organizational needs.
15% - Functional Expertise: Possesses a sufficient level of technical and professional skill or knowledge in position- related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
14% - Member Focus: Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome.

14% - Motivate Others: Can determine performance drivers for each person and customize motivational techniques in order to create a climate in which people perform at their best; is someone people like working for and with.
14% - Resilient: Maintains composure under pressure; handles difficult situations effectively, maintains a positive attitude despite adversity; uses adversity as a learning opportunity.

14% - Self Awareness: Recognizes and understands own moods, emotions, and drives; is able to utilize feedback and self-reflection productively.

14% - Manage Complexity: Gathers and analyzes diverse sources of data; separates what is relevant from what is not; determines root causes; defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction.

Additional Requirements

Job Knowledge
• Intermediate knowledge with Microsoft Office (Word, Teams, Excel, PowerPoint, SharePoint, and Outlook).
• Ability to learn proprietary computer software such as Correlation, OnBase, & Zest ArcOS (Decision Manager)
• Ability to learn or experience with Credit Union Dealer Lending and Encompass Software.
• Ability to learn Credit Union software such as Concur and UKG
• Knowledge of financial loan parameters and how to apply them to a specific applicant’s situation.
• Knowledgeable in Consumer, Mortgage and Commercial Underwriting preferred
• Advanced problem solving and decision-making skills.
• Good organization skills and attention to detail and accuracy.
• Ability to independently manage the details of multiple programs and projects, to track activities and meet deadlines.
• Strong attention to detail and the ability to maintain confidential information appropriately and exercise discretion, sensitivity, and tact at all times.
Interpersonal Skills
• Intermediate level of written and verbal communication skills required to effectively interface with members and employees and focus on conflict resolution and positive reinforcement.
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches team members to meet high performance standards.
• Ability to create an atmosphere which promotes TTCU’s Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic, and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.
Working Conditions
Routinely perform work indoors in climate controlled private office with minimal noise.

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan own work activity as well as the work activity of others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the
stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively manage multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.