POSITION PURPOSE:

The Gift Shop Attendant/Receiving is responsible for overall guest satisfaction and exceptional customer service by engaging the guests and anticipating guest’s needs. This includes receiving, put away, order filling and preparation of all outbound and inbound shipments.

Essential Job Functions:

• Responsible for sales, stocking shelves, pricing inventory in the gift shop.
• Possesses excellent knowledge of all Spa treatments in order to accurately answer guest inquiries regarding products used which they might want to purchase.
• Handle all cash and credit transactions and ensure proper payment is received for each purchase.
• Unpack and check-in all incoming boxes of products, tag and display all new inventory and re-merchandise product displays as needed.
• Carefully prepare merchandise for shipping as needed and accurately document appropriate shipping data.
• Maintain a welcoming presence on the Gift Shop floor and monitor general cleanliness of the area.
• Work creatively and diligently to exceed budgeted revenue and profit goals.
• Participate in monthly inventory process.
• Attend scheduled brand trainings and assist with special projects/promotions in the Gift Shop as needed.
• Verifies accuracy of incoming and outgoing shipments and orders.
• Stacks and arranges products.
• Wraps/packs orders for shipping.
• Maintains clean work area to ensure compliance with safety regulations.
• Performs all work in accordance with established safety procedures.
• All candidates will be required to become forklift certified.
• All candidates will be cross trained in all areas of the warehouse.
• Other duties may be assigned.

QUALIFICATION STANDARDS:

EDUCATION

High School graduate or equivalent required. Additional training and education is highly desirable.

EXPERIENCE

Previous cash handling experience required. Previous work experience should include working in a high-volume environment. Must be able to work days, nights, weekends, and holidays.

LICENSES OR CERTIFICATES

Must have TAM Card