Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Job Grade:

111

Please review the following job description:

Serves as the relationship manager for highly complex internal or external vendor relationships, including offshore services. Primary resource for escalation of all production, quality and timing issues that may arise in the daily performance of service delivery.

***This is a hybrid position and will require office time***

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 
1. Responsibilities may include, or even be limited to, sub-components of large, complex, high-risk relationships, as part of a team of Service Managers, Process Owners, and Service Component Owners.
2. Leads the development and execution of solutions. Drives process improvement initiatives and management of related vendor relationships, or appropriate sub- components, with a focus on the achievement of targeted financial goals.
3. Serves as both a tactical and strategic conduit for communication and information exchange between LOBs/teammates and the vendor(s).
4. Plans, leads complex operational and project activities. Interprets internal/external business challenges and recommends best practices. Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
5. Mentors less experienced teammates to build technical expertise. May have people management responsibilities.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree and eight years of IT service delivery with experience managing complex, IT vendor relationships; or an equivalent combination of education and work experience.
2. Deep specialized and/or broad functional knowledge. Sound understanding of business and organizational strategies and processes.
3. Ability to interpret internal and external business challenges and recommend best practices. Ability to lead complex projects.
4. Sophisticated analytical skills and the ability to solve complex technical and business problems.
5. Ability to influence others at senior levels to adopt a new perspective.

Preferred Qualifications:
1. Bachelor's degree and ten years of experience or an equivalent combination of education and work experience.
2. Banking or financial services experience.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.