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Founded in 1973, TruGreen is the nation's leading lawn care provider, providing lawn, tree and shrub and pest services focused on exceeding its customers needs. The company operates more than 290 locations across the United States and Canada, with more than 14,000 employees. TruGreen is the partner with the local, tailored solutions and science-driven expertise needed to help each outdoor living space look and feel its very best. For 50 years, TruGreen has stayed committed to making its customers' outdoor living space a place they can be proud of.
We are dedicated to hiring diverse talent and seeking applicants of all backgrounds, perspectives, cultures, and experiences to ensure we create the best workplace and team.
Service Manager Overview (YEAR ROUND POSITION)
Delivers operational success by viewing the customer problem through the lens of an operator, balancing customer improvement opportunities with cost and customer capabilities, to design practical, relevant, implementable solutions that can be sustained long-term. This role will also target the management and development of others by recognizing and supporting team members’ current skill set, while fostering their potential, through timely and appropriate feedback and development, to increase individual and team contribution and impact. Maintains profit and loss accountability for between $6.5M and $9.5M.
Responsibilities
1. Demonstrates ability to manage a single site P&L and model out the financial impact of decisions made at the branch.
2. Ensures that Service Managers, Specialists, and branch employees are completing required certifications
3. Participates in and encourages team members to participate in training and development activities as scheduled; provides individualized on-the-job coaching to team members.
4. Oversees branch office functions including phone service standards, clerical services, and collections.
5. Develops plans for the efficient use of materials, equipment, and employees. Also responsible for the maintenance of the branch and warehouse cleanliness.
6.Reviews production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operations.
7. Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint
8.Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team.
9. Evaluates the quality of service provided to customers and develop procedures to minimize customer complaints.
10. Prepares regional and corporate reports.
11. Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales, and administrative function.
Competencies
Education and Experience Requirements
• Bachelor's degree (BS/BA/BBA) or 6 years of related experience or equivalent combination of education and experience required. MS/MA/MBA preferred.
• Minimum of 6 years related experience required.
• Minimum of three 3 year management experience required.
• Demonstrated knowledge of the organization, products, and/or services required.
• Valid, permanent driver’s license from state of residence and a clean driving record per company standards are required. Current liability auto insurance required. Must be able to obtain and maintain a valid DOT medical card. Must be 21 years of age by date of hire.
• Certificates, licenses, and registrations as required by federal and state law.
Knowledge, Skills, and Abilities
• Knowledge of general business operations, principles, concepts, and best practices
• Knowledge of managerial accounting and general financial concepts, including budgeting and managing profit & loss
• Leadership and management skills, including staffing, delegation, coaching, and performance management
• Assertiveness, sales, and influencing skills
• Project and process management skills
• Organizational and time management
• Written and verbal communication skills, including public speaking and presentations
• Knowledge and skill to summarize and interpret data and draw conclusions
• Attention to detail and analytical skills
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• Ability to operate a motor vehicle on company business
• Ability to travel overnight on company business as needed
Full Time
$108k-137k (estimate)
03/27/2023
07/17/2024
trugreen.com
MEMPHIS, TN
15,000 - 50,000
2013
DAVID ALEXANDER
$500M - $1B
Trugreen Chemlawn is a company based out of Terry, MT, United States.
The job skills required for Service Manager include Customer Service, Leadership, Microsoft Office, Written Communication, Time Management, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Responsible for understanding each customer's expectations and delivering services as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.