(Medical device, pharmaceutical, biotech, or other regulated industry experience is mandatory)

The Sales Experience Analyst II will partner with the sales team, customer and field support operations team, IT team, analytics team, finance teams and other teams who support sales to optimize the sales process corresponding sales enablement tools. The Sales Experience Analyst II will act as a lead connector between various departments within Client's, managing and creating processes to drive operational efficiency and enable growth. This position will play a crucial role in the strategic development of technology and tools that will reduce overall administrative burden across sales-related operations ranging from CRM/CPQ to EDI operations, and more.

What You ll Work On

Lead group efforts with Customer Service, Supply Chain, Legal, IT, and Contracts & Pricing to enable field sales team to minimize administrative efforts.

Lead collaborative design efforts with the sales team to develop new digital tools that reduces administrative burden in the field and/or for teams based at HQ.

Analyze, develop, and report on usage and effectiveness of operational systems that facilitate ease of doing business with Client's (CRM/CPQ, for example).

Create training and education programs for sales pilot groups on new technologies for development feedback purposes.

Work with development teams to create and run training for all sales team members and facilitate training sessions for new technology releases.

Partner with Sales, Customer Service, and other teams to gather and track continuous feedback on sales enablement tools from the field.

Manage regular prioritization exercises for various sales enablement apps

Identify greatest opportunities for high impact changes and/or additions that can be made to current or future technologies.

Create, document, and manage interdepartmental processes related to sales enablement.

Partner with Sales Operations team to help facilitate dissemination of important information in our various sales enablement tools.

Facilitate Sales Enablement team project management using a shared project scrum board.

Adhere to the Company s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.

Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.

Ensure other members of the department follow the QMS, regulations, standards, and procedures.

Perform other work-related duties as assigned

What You Contribute

Bachelor's degree in IT, Systems Engineering or related field with 3 years of experience, or equivalent combination of education and experience

3 years of experience in relevant systems and/or lead-to-cash systems

Medical device, pharmaceutical, biotech, or other regulated industry experience desired

Strong oral, written, and interpersonal communication skills

High degree of accuracy and attention to detail

Proficiency with MS Word, Excel, and PowerPoint

Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously