True North Recovery Inc. is a special place. At TNR, we hire character and train skill. At TNR, the work we do is personal. We are comprised of people with lived experience. We have walked through or alongside recovery in our lives and are driven to serve, to help, and to heal. We cannot control the outcomes for our clients, but what we can control is if they feel the love. Our Culture is the foundation of our work. Before moving forward with your application, please read the following highlights of testimonies from TNR staff and answer the following questions, these questions are more important than your resume, education and experience.

• I believe that for most who work here this is not just a job, it is personal.
• Our culture is that of healing and accountability. When I think of TNR I think redemption of life.
• TNR is a judgment free, it’s a place where flawed, broken people reach out to help other flawed, broken people. It's one beggar telling other beggars where he found bread. "Hope Dealer" is the closest to putting the culture in a nutshell. The genuine care, respect and love for our clients is reflected by the tireless efforts, and the desire to make sure the clients get what they need to improve their quality of life. TNR is a port of call for people seeking a new direction in life, it is a stopping point for those on a journey to get their bearings, pick up supplies and find a new path with guidance to travel it. 
• True North Recovery has a culture that in my opinion is quiet infectious. From staff to clients alike we are all there with one mission in mind. To say “We are a family,” would not begin to do justice to the atmosphere True North Recovery has built. Clients receive (most for the first time in a very long time) unconditional support, and love while also receiving knowledge and recovery based experience from OTHER PEOPLE IN LONG TERM RECOVERY. True North Recovery has embodied such an environment that promotes hope, healing, and purpose. This environment strives to be ever evolving, as both staff and clients receive constructive accountability and knowledge on how to be better individuals who strive to help ourselves and the community. True North Recovery is creating a culture of Recovery Soldiers so to say, we are only going to grow and multiply. From the mess we carry a message. 
• Our culture is as simple as this... We show up. We value what we do because all of us at one point or another went through this or stood by their close family members struggle through their use/recovery. We bring humility to our community, we are real, addiction is real and having the right resources and support available for individuals of all kinds to utilize is vital in every community. When someone falls, we hold out our hand because we know what the ground tastes like. We know what loss feels like. We know what failure feels like. We know what it feels like to feel like we do not matter. We have been there, seen that. 
• TNR culture is about walking next to the client.
• I really appreciate the flexibility in roles I have seen from supervisors, doing any level of work needed to get the job done and not feeling above a certain role, as well as giving people trust to others for big roles despite them not having a title or degree. I feel like it is always fun, even with small interactions people are laughing and smiling. Overall, I feel the family culture, people caring for one another no matter how big or small their role.
• The biggest aspect of the TNR culture that stands out to me is relationships – building those relationships and more importantly, knowing what to do in order to maintain them and be able to make amends when needed – the most important part of that for me personally is trust. It feels like a family here at TNR, and that is something I want to protect. We ARE different than other agencies, and I think it is important for potential employees to know that. To me our culture is about building one another up, providing constructive feedback to help one another grow, and leaning on one another during turbulent times – For me personally, our culture comes down to building and maintaining meaningful relationships.
• When I think of True North the first thing I think about is family and Unity! Connection. it's so easy to want to come to work here is because I feel like I am coming to work with my family, with people that I love and care about. People I know that are going to lift me up and encourage me to be better. I feel that love translates over into the care that we provide our clients.
• Adaptability comes to mind when defining our culture. As we have grown, we have faced many challenges and have had to work together as a team. The challenges have shown that the team we have been able to lean on each other and work together to help the population we serve. I believe we have a team that believes in TNR’s mission, vision, and values.
• When I think of TNR I think of family, love, and service.
• What anchored me in my love for TNR was the forward thinking and honoring all paths to recovery, and TNR really broke that ideal wide open. TNR shattered societal norms and created an innovative pathway for people to get help when they need it.
• I feel like everyone has a voice, a place, and value.
• I feel we have a great team with diverse experiences to be able to speak wellness, faith, recovery and hope to our clients. I love working here!!! 
• I’ve never felt more valued as a human before working with my people at True North Recovery. 
• We’ve been there and know how important every story is- connection saves lives, and that is the heart of what we do.

Job Title:

Human Resources Specialist

Reports To:

Director of Administration

Department:

Human Resources / Administrative

Travel Required:

Possible 

Location:

True North Recovery

357 East Parks Highway

Wasilla, AK 99654

Position Type:

Full time

Level/Salary Range:

DOE

JOB DESCRIPTION:

The job of Human Resources Generalist was established for the purpose/s of providing administrative support to the delivery of human resource services with specific responsibility for providing information to employees regarding policies, procedures, regulations and negotiated language; addressing a variety of issues and/or providing general support; and assisting in ensuring that personnel functions conform to all applicable regulatory requirements.

ROLES AND RESPONSABILITIES:

Administers a wide variety of personnel policies and programs (e.g. advertising positions, processing applications, verifying employment, experience, salary placement, orientation, new hire approval information, compensation schedule, tracking licensing for state/federal regulations for the purpose of making determinations relative to policy compliance and conforming to district policies, State and Federal regulations, laws, contracts and agreements.

• Provides direct support to Director of Administration to complete all onboarding / offboarding tasks in employee management system
• Assist with recruiting and conducting reference checks; documenting all contacts with potential new hires and 
• Conducts new classified employee orientation (e.g. introducing personnel, pay, and benefit policies, etc.) for the purpose of ensuring employees are knowledgeable of current practices and administrative processes.
• Coordinates employment process (e.g. writing/editing job descriptions, advertising of position, postings within the BambooHR platform.
• Tracks employee progress regarding their continued education in Relias Learning and communicates progress with employee supervisors.
• Informs employees and applicants regarding a variety of procedures, policies and program requirements for the purpose of providing necessary for employees to make informed decisions, taking appropriate action and/or referring to other sources if appropriate.
• Maintains manual and electronic documents, files and records (e.g. employee contracts, vacancy listings, new hires, employee data bases/change/status, researches, tracks and maintains employee longevity/years of service, clinical licensing, license renewals, medical records/FMLA/sick bank, etc.) for the purpose of providing accurate information in compliance with established guidelines.
• Participates in meetings, workshops and/or to continue to grow and learn in their position.
• Prepares a variety of technical reports and related documents (e.g. verification requests of employment, recommendations to hire, references, new hire paperwork/contracts, employee policies and guidelines, fingerprint reports, personnel reports & updates, etc.) for the purpose of providing documentation and information to others.
• Processes documents and materials for the purpose of disseminating information to appropriate parties. Researches information required to manage assignments including reviewing relevant policies employee agreements and current practices for the purpose of developing new programs/services, ensuring compliance with legislative requirements, securing general information for planning and/or responding to requests.
• Responds to written and verbal inquiries from a variety of internal and external sources for the purpose of resolving problems, providing information and/or referring to appropriate personnel and/or identifying the relevant issues and recommending plans of action.
• Maintain confidential employee file and various other records and reports.
• Maintains job announcement bulletin (BambooHR Announcements) board and ensures all postings are forwarded to appropriate individuals for updating of policy and procedures.
• Serve as a link between management and employees by handling questions, interpreting and helping resolve work-related problems.
• Update pay adjustments, and post information into BambooHR as needed.
• Completes individual provider applications per requirements of Medicaid.
• Works with in conjunction with accountant regarding health insurance and other benefits when applicable.
• Works on compliance issues to maintain employee personnel requirements for documentation and accredidation

OTHER FUNCTIONS:

 Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

JOB REQUIRMENTS: Skills, Knowledge and Abilities

SKILLS are required to perform multiple, technical tasks with a potential need to upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: planning and managing projects; preparing and maintaining accurate records; operating standard office equipment; and utilizing pertinent software applications.

KNOWLEDGE is required to perform basic math, including reading technical information, compose a variety of documents, analyze situations to define issues and draw conclusions. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: business office procedures and practices; concepts of grammar and punctuation; business telephone etiquette; records management; office equipment/software; personnel practices, regulations & laws related to the job functions.

ABILITY is required to schedule a number of gather, collate, and/or classify data; and use basic, job-related equipment. Flexibility is required to independently work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and operate equipment using standardized methods. Ability is also required to work with a significant diversity of individuals and/or groups; work with data of varied types and/or purposes; and utilize job-related equipment. Problem solving is required to analyze issues and create action plans. Problem solving with data frequently requires independent interpretation of guidelines; and problem solving with equipment is limited to moderate. Specific ability-based competencies required to satisfactorily perform the functions of the job include: maintaining confidentiality; establishing and maintaining effective working relationships; communicating with diverse groups; working with detailed information and frequent interruptions; and adapting to changing priorities.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• High school diploma or equivalent; college degree preferred.
• At least 1 year of experience in the field or in a related field.
• Proven administrative or assistant experience.
• Knowledge of office management systems and procedures.
• Combination of education, experience, and licensure accepted.
• Employment is contingent upon receipt of a satisfactory state and federal background check.
• Must be able to pass alcohol and drug screen.

PREFERRED SKILLS:

• Goal and task oriented.
• Excellent written and verbal communication skills.
• Attention to detail and problem solving.
• Excellent time management skills and ability to multi-task and prioritize work.
• Strong organizational and planning skills.
• Proficient in MS Office.

COMPETENCIES:

• Working with others.
• Assessing Strengths and needs.
• Linking to resources.
• Behaving Professionally and Ethically
• Reporting skills.