The Assistant Manager guides store staff to provide an exceptional guest experience through merchandising, pricing, and maintaining store cleanliness and organization. The Assistant Manager ensures the adherence of all Company/Store policies, including loss prevention, age-restricted sales, and brand and image standards. In the absenceof the Store Manager the Assistant Manager is required to assume the duties and responsibilities of the Store Manager.

Principle Responsibilities:

· Ensure that each guest receives outstanding service by providing a welcoming and friendly environment which includes greeting and thanking every guest and encouraging all staff to do the same. 

· Execute True North Ready duties and ensure that all shifts are meeting the True North Ready Standards.

· Maintain an awareness of monthly promotions, sale merchandise and advertisements, and communicate them to entire staff. Complete monthly blitz execution as needed.

· Receive deliveries from vendors and verify accuracy of inventory along with authorization in price book.

· Address staff compliance issues as needed, both directly and by bringing issues to the Store Manager. Review video to confirm policy compliance on all shifts.

· Assist with the recruiting of new staff, as well as the training and development of all employees.

· Properly address any guest issues or complaints and escalate to the Store Manager when appropriate.

· Audit for accuracy all shift reports from the previous day. Correct as necessary and train or retrain as appropriate.

· Complete competitor price surveys and execute price changes.

· Run daily reports, reconcile shift sheets, complete e-store reporting, and prepare and transport bank deposit.

· Perform seasonal duties as needed, such as shoveling of snow on walkways and around pumps, as well as painting of exterior and interior surfaces.

Essential Skills and Requirements:

· Ability to effectively supervise and motivate others

· Process information and merchandise through EPOS, to include: retrieving reports, processing credit card transactions, and operating lottery machine.

· Communicate clearly with other employees and guests.

· React calmly in the event of an emergency situation.

· Read, count, and write to accurately manage store operations.

· Take responsibility for transport of bank deposit

· Freely access all areas of the store including coolers, stock areas, and register area.

· Work in cold conditions for long periods of time while stocking and cleaning the cooler.

· Move or handle merchandise throughout the store generally weighing 25 pounds; occasionally lift up to 50 pounds.

· Stand for extended periods of time, up to 8 hours.

· Ability to work flexible schedule, primarily opposite of the Store Manager, which may include first, second and occasionally third shift

Minimum Qualifications:

· Must possess and maintain a valid Driver’s License.

· Must have a High School Diploma or equivalent.

· Must have a vehicle (in order to complete banking)

· Previous experience supervising others is preferred