True Care NY is Hiring an Office Admin Representative (Billingual:Spanish) Brooklyn, NY Near Brooklyn, NY
Company Overview: True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.
Position title: Office/Admin Representative
Job summary: Office/Admin Representative is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Care’s policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service
Responsibilities include:
Strategically coordinate placement of services between clients in their homes and the caregivers on HHA Exchange
Successfully maintain a caseload of 80-90 patients ensuring they receive the best homecare service
Participate in departmental trainings
Assist the Team Lead with coverage and work with the team members with any staffing challenges
Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHA eXchange
Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care
Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
Maintain and document communication with all caregivers in HHA eXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month
Verify billed services against requested services
Maintain patient confidentiality and privacy with dignity and respect
Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation
Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others
Job requirements:
High School diploma/ GED equivalent
Must be bilingual in Spanish / or Creole
Knowledge of HHA eXchange is highly preferred
Strong interpersonal and communication skills
Able to deal with difficult or sensitive situations in person or on the phone
Excellent customer service having empathy and patience in working for elderly population
Able to multitask and work in an extremely fast paced environment
Ability to maintain a professional demeanor when handling issues
True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.