48 Service Writer Advisor Jobs in San Antonio, TX
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Pep Boys - Manny, Moe & Jack of Delaware, LLC
San Antonio, TX | Full Time
$40k-50k (estimate)
3 Months Ago
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LeMeilleur's Repair CO - Automotive & Truck
San Antonio, TX | Full Time
$48k-63k (estimate)
2 Months Ago
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Service Writer Advisor
$44k-64k (estimate)
Full Time
2 Months Ago
Truck and Trailer Storage is Hiring a Service Writer Advisor Near San Antonio, TX
DGG is Now Hiring a -Service Writer Advisor. Do you have a drive to help, are you looking for a Professional, Family Oriented and Team Driven Environment?
DGG, is a Medium duty and Heavy-Duty Maintenance and repair Center. Our commitment is quality, not quantity! Service, Honesty, and Reliability is our Priority! Providing a broad set of services ranging from – Preventive Maintenance to complete repairs for all medium duty and heavy-duty trucks.
Responsibilities:
DGG, is a Medium duty and Heavy-Duty Maintenance and repair Center. Our commitment is quality, not quantity! Service, Honesty, and Reliability is our Priority! Providing a broad set of services ranging from – Preventive Maintenance to complete repairs for all medium duty and heavy-duty trucks.
Responsibilities:
- Partner with Management and technicians to learn new skills using technician training and hands-on coaching.
- Perform all Day-to-Day Customer, Vendor, Partners Interaction and Service with minimal supervision.
- Greet and consult with Customer to interpret their needs, vehicle - truck or trailer faults, complaints and arrange for appropriate service. Complete customer profile system and paper condition report.
- Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.
- Train technicians, helpers, parts runners and new teammates on Companies' Principles, Core Values, workflow and responsibilities.
- Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met.
- Coordinate with Lead Technician the days priorities, job-warranties, approved to diagnose, approved to complete work and assigned technicians based on the level of experience and existing workflow/RO's they may already have.
The primary duties include but not limited to be a Team-Player, build a family and professional environmental with staff, vendors, and customers. Lead, educate and elevate team members.
- Provide excellent and consistent customer service.
- Provide great communication from intake to release of vehicle, and perform follow ups.
- Listen carefully to customer descriptions and assess the asset to determine the best plan of action.
- Effectively communicate to the customer to issues found, the proposed maintenance or repairs recommend and offer prepare and estimate.
- Review parts list with team/technicians and coordinate with our parts vendors to make sure everything needed is on hand.
- Provide updates to customers as their work is ongoing and completed.
- Answer detailed questions about services needed, performed, and price information.
- Manage floor, coordinate with team/technicians and manage workflow schedule.
- Teambuilding and leadership.
- Manage production and RO expectations.
- Maintain customer records by keeping all files organized.
- Schedule appointments.
- Finalize invoicing and collect payments.
- Test drive vehicles and confirm repairs.
- Manage Inventory and Vendor relationships.
Qualifications:
- Bilingual - English & Spanish.
- Basic math and accounting knowledge.
- 1 year minimum of medium-duty and heavy-duty repairs experience.
- Ability to break down asset diagnostics into understandable advice meant for customer understanding.
- Ability to educate our customer on the importance of preventive maintenance.
- Minimum of 1 year management experience.
- Computer and data-entry skills.
- Organizational and record-keeping skills.
- Ability to stand, walk, sit and lift up to 35 pounds.
- Have a teamwork mindset in the workplace and accept feedback on your work.
- Understand the typical format of company schedules in order to manage time efficiently.
- Ability to multitask, work in high-stress settings.
- Ability to work flexible hours on your schedule.
*Monday - Friday 7am - 6pm and (1) Sat-on & (1) Sat-off
Compensation:
- Salary
- *Profit Sharing
- Health Insurance 50%
- Dental & Vision 100%
- 13 days of PTO
- 5 paid Holidays
- Vacation gift
- (2) Free Preventive maintenance services & parts discounts
- Sponsorship annual tithing-match
Job Summary
JOB TYPE
Full Time
SALARY
$44k-64k (estimate)
POST DATE
03/31/2024
EXPIRATION DATE
05/30/2024
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