SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

§ Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

§ Followprocedures on communication, emergency procedures and guest satisfaction.

§ Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

§ Date stamps, sorts, and racks incoming mail, faxes and messages.

§ Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

§ Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

§ Accurately checks out guests and communicates departures with housekeeping staff.

§ Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

§ Makes, confirms and cancels reservations via telephone, computer and in writing.

§ Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

§ Posts charges such as room, food, liquor, or telephone to ledger.

§ Deposits guests' valuables in hotel safe or safe deposit box.

§ Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

§ Maintains the cleanliness and organization of the hotel lobby and front desk area.

§ Washes, folds and properly stores laundry (depending on business unit).

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 10 – 32 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift

Work setting:

• In-person

Job-related location requirement:

• Candidates must be within a 25-mile radius.

Work Location: In person