The Manager is responsible for leading the FOH and BOH operations of the Cafe. The Assistant Manager will spend significant time performing managerial duties, as well as some back-of-house cooking functions. Key responsibilities include hiring, managing, training, and disciplining restaurant team members as well as the management team. The Cafe Manager is responsible for ensuring an excellent guest experience, the safety of our guests, team members, property, and product quality.

ESSENTIAL FUNCTIONS

• Knowledgeable and proficient in each position within the cafe.
• Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.
• Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate level.
• Manages and delegates daily functions of the café including prepping products, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
• Manages the brand experience, including hospitality, quality control, and speed of service.
• Ensures all safety and security policies are being followed as set by the brand.
• Hires and trains cross-functional Team Members to ensure the store is staffed at the appropriate level.
• Drives ServSafe compliance and proper food handling procedures.
• Performs any additional tasks necessary to run the store.

REQUIRED EXPERIENCE & KNOWLEDGE

• 2 years of foodservice experience or hospitality degree
• Monitors sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitability.

Manages labor to ensure proper staffing levels to meet the budget and sales strategy. Manages the inventory and par levels.

• Ensures equipment is operable to execute brand standards.
• Legally able to work within the State and Federal guidelines.
• Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-

paced organization.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 25 pounds to perform duties like stocking, refilling ice, or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced café environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Some early mornings, late evenings, weekends, and/or holiday hours will have additional opening/closing responsibilities.
• Servsafe certification required.
• Strong in driving operational execution in both FOH and BOH.
• Leads Crew Members and Leaders by demonstrating Tropical Smoothie Cafes core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift.
• Fun, fast-paced, upbeat environment with no fryers!
• Comfortable with a high level of change.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)
• Restaurant management: 2 years (Required)

License/Certification:

• ServSafe (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Killeen, TX 76541 (Required)

Work Location: In person