19 Customer Experience Specialist Jobs in Fort Lauderdale, FL
Tropic Ocean Airways is Hiring a Customer Experience Specialist Near Fort Lauderdale, FL
Job Description
TROPIC OCEAN AIRWAYS LLC
CUSTOMER EXPERIENCE SPECIALIST (CES)
Directly Reports To: Manager of Marketplace
Mission of
this Position: Work directly with scheduled service and Charter guests. The CES team assists with booking, rescheduling, cancelling, and completing tasks needed to exceed overall guest experience. The CES works directly with Charter Sales to ensure all information is accurate no later than 48 hours prior to departure. Coordinate directly with the operational team to distribute final items and represent sales team each day for ops call. Assist with charter task coverage during overflow and ensure 7-day coverage.
Key Responsibilities:
Meet or exceed duties/expectations displaying initiative, adhering to TOA SOPs/Checklist and aligning with core values of the organization.
Monitors and funnels all inbound phone and email lead requests to CSS/Air Concierge:
Create contact/Deal for incoming lead (New/Existing)
Transfer phone call if personnel is available
Distribute Requests for Pricing (RFPs) accordingly
Ensure all information for all charters is complete
Verify Manifest information is accurate
Pre-flight emails and call confirmation with guests no later than 48 hours prior to flight, including finalizing any outstanding items needed prior to travel (weight, pets, documents, COVID tests, etc.)
Follow up with tasking for Cargo, Operations, Pilots, and Mx as needed
Responsible for all reservation requests for scheduled service and handles challenges
Books seats by phone/email when requested
Handles cancellations and schedule changes
Reviews bookings day prior for accuracy
Handles changes in reservations as needed
Additional Duties will include, but are not limited to:
Job Summary
Full Time
$65k-86k (estimate)
04/26/2024
05/14/2024
flytropic.com
FORT LAUDERDALE, FL
50 - 100
2014
ROBERT CERAVOLO
$5M - $10M
Transportation
Related Companies
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.
