3 Customer support representative Jobs in Bernalillo, NM
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Triumph Management Group, Inc. is Hiring a Customer support representative Near Bernalillo, NM
Triumph Management Group is a client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients.
As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our sales team as a Customer Support Representative.
Customer Support Representative Responsibilities : Interact with current and prospective customers in a professional and friendly manner, addressing inquiries, providing information about our clients products / services, and offering assistance to ensure their needs are met.
Facilitate sales presentations to customers with the goal of enrolling them in our clients available services. Troubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary.
Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunities.
Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system. Collaborate with the Customer Support Representative and Sales teams to identify opportunities for upselling and cross-selling based on client interactions and needs.
Qualifications and Skills of our next Customer Support Representative : Previous experience in customer support, client management, or a related field is preferred.
Exceptional interpersonal and communication skills, both written and verbal. Strong problem-solving abilities with a customer-centric approach.
Proficiency in using CRM software and other relevant tools. Detail-oriented with excellent organizational skills. Ability to work collaboratively in a fast-paced, team-oriented environment.
Empathetic and patient demeanor when dealing with client inquiries and concerns. Education : High school diploma or equivalent;
Last updated : 2024-04-28
Job Summary
Full Time
$51k-66k (estimate)
04/29/2024
05/09/2024
The job skills required for Customer support representative include Problem Solving, Products and Services, Communication Skills, Customer Support, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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