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Maintain a safe and secure environment while projecting a professional image when greeting patients, visitors and staff. Complete a diverse range of administrative tasks such as answering the telephone and accessing patient information via computer and census sheet. Enhance the hospital experience for patients, families and visitors by performing guest relation functions that assure the highest standard of service, including providing assistance, guidance, direction, response to routine requests for information and on occasion, an escort as requested.
Respectfully and promptly, make eye contact, and smile when greeting patients and visitors using standard customer service scripting; direct them to appropriate areas. Know how to access patient location information on THE computer. Escort patients when needed or requested.
Offer assistance for way-finding, parking validation, deliveries and other requested information including information regarding hospital services for patients, family members and visitors.
Call for taxi or shuttle service for patients / families when needed.
Assist visitors/families during emergencies which may include fire, natural disasters and patient/family situations.
Oversee the immediate environment and report any suspicious activity or individuals to Security.
Keep area stocked with supplies as needed.
Responsible for signing out/in your radio daily and for the loss or damage of radio equipment.
Responsible for keeping up with all department and hospital information and updates.
Responsible for utilizing When-to-Work to document changes to your work schedule including proper recording in the exception log.
Responsible for after-hours operation of the visitation management system.
Access HealthQuest to obtain patient room information for visitors
Contact Engineering, Grounds, and Environmental Services when needed.
REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE
High School diploma or GED equivalent
REQUIRED SKILLS AND ABILITIES
Computer/typing skills necessary in order to navigate HealthQuest and the visitor management system. Interpersonal skills necessary in order to effectively communicate with diverse group of internal/external callers, patients, visitors and staff, at times dealing with sensitive and/or confidential situations.
Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications.
Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff and visitors.
Respond appropriately to various levels of stressful situations and maintain emotional intelligence.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Full Time
Ambulatory Healthcare Services
$36k-44k (estimate)
05/01/2024
05/02/2024
GRAND RAPIDS, MI
1,000 - 3,000
2014
ROBERT KAMPHUIS
$3B - $5B
Ambulatory Healthcare Services
The job skills required for Customer Service Assistant include Customer Service, Communicates Effectively, Eye Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
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Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
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Customer service assistants deal with customer questions, purchases and complaints.
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Organize and schedule customer orders to an appropriate department.
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Follow up with customers at a later date.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
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Ask for direct feedback from customers and colleagues in order to have a room for improvements.
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Step 3: View the best colleges and universities for Customer Service Assistant.