Why you’ll love it here! Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance.POSITION SUMMARY:The Service Technician reports to the Field Service Manager.Located in Savannah, GA area.Full-TimeRemote The Service Technician is responsible for intermediate level service, repair, and installation of foodservice equipment at the customer's location. Position requires an employee who is comfortable frequently interacting with customers.ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Work on leased and billable service customers equipment independently (COD Calls).Perform intermediate-level equipment and accessory installations.Complete on-site repair and maintenance limited to standard kitchen equipment (no work performed on specialized equipment) on full on-call rotation.Run intermediate troubleshooting and test tasks.Survey safety devices and equipment on a regular basis.Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service.Conduct installation, servicing, and repair of food service equipment.Inspect food service equipment for the purpose of ensuring safety.Identify necessary repairs and provides ongoing preventative maintenance.Request equipment, parts, and supplies for the purpose of maintaining inventory level and ensure that necessary tools are available to complete the necessary repair/installation.Inform management regarding intermediate procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions, and/or complying with health and safety regulations.Callback percentages expected to be less than 7%.Maintain and take periodic inventory of parts, materials and components as directed; variance expected to be 2% or less.Produce timely and detailed service reports to accurately reflect service call conditions via assigned tablet.Reach out to higher level Service Techs for troubleshooting or general assistance, periodically.Use field automation systems (i.e. tablets, cell phones, etc.).Operate vehicles in a safe manner.Read and interpret equipment manuals to perform required maintenance and service.Use appropriate personal protective equipment (PPE).Provide professional service and customer support during reactive service calls/PM's/installs with clients/customers.Comprehend customer's requirements, builds positive relationships, and takes appropriate actions.Perform other related duties as required and assigned.COMPETENCIES:Advanced communication skills with the ability to converse with customers and all level management at various locations.Must be highly motivated and able to work independently.Ability to multi-task and help in other jobs as needed.Excellent phone etiquette, verbal, written, and interpersonal skills.Able to confidently present information to groups of customers when needed.Ability to work flexible shifts and to adapt to changing work schedules.Must have good penmanship, neat, and proficient with paperwork.Ability to troubleshoot, test, repair, and service foodservice equipment.% TRAVEL REQUIRED:This position requires the ability to travel constantly (80% of the time) and to longer distances when necessaryQUALIFICATIONS & EXPERIENCE:High School diploma or GED, or equivalent Military or practical experience.2-3 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipmentSuccessful completion of an accredited Technical/Trade school preferred with a minimum of one year hands on experience in commercial refrigerationIntermediate computer skillsAbility to successfully pass a background check post offer acceptance.