Field Operations Director

About WeLink

WeLink is a next-generation wireless internet service provider. We use the latest millimeter wave technology (including our own custom radios) and a proprietary and patent-pending approach to network deployment that allows us to deploy ?ber-like networks faster and more cost-effectively than anyone else.

We were founded by experienced ?xed-wireless veterans and have spent the past couple of years developing technology and re?ning our approach. At WeLink we place a strong emphasis on delivering quality service and maintaining an excellent customer experience.

If you want to give the world an alternative to the cable and telco duopoly that frustrates consumers and pioneer a better wireless future for the world, join us.

Job Description:

As the Field Director, you will be responsible for overseeing all aspects of field operations related to the expansion and maintenance of our telecom infrastructure. You will play a critical role in ensuring the successful implementation of our expansion plans, as well as maintaining the highest standards of service quality and customer satisfaction.

Responsibilities:

* Strategic Planning: Collaborate with senior management to develop and implement strategic plans for expanding WeLink's wireless internet services into new markets.

* Field Operations Management: Oversee the day-to-day field operations, including network deployment, maintenance, and troubleshooting, to ensure timely and efficient service delivery.

* Team Leadership: Lead and mentor a team of field technicians providing guidance, training, and support to ensure optimal performance and productivity.

* Vendor Management: Manage relationships with third-party vendors and contractors involved in network deployment and maintenance, ensuring compliance with company standards and objectives.

* Quality Assurance: Implement and enforce quality assurance processes and standards to ensure the reliability and performance of our telecom infrastructure and services.

* Resource Allocation: Allocate resources effectively to support expansion projects and ongoing maintenance activities, optimizing efficiency and cost-effectiveness.

* Risk Management: Identify and mitigate risks and challenges associated with field operations, proactively addressing issues to minimize service disruptions and customer impact.

* Reporting and Analysis: Prepare regular reports and analysis on field operations performance, including key metrics, trends, and areas for improvement, to inform decision-making and drive continuous improvement initiatives.

* Regulatory Compliance: Ensure compliance with relevant regulations, standards, and industry best practices governing telecom infrastructure deployment and operation.

* Customer Satisfaction: Work closely with other departments, such as customer service and sales, to address customer inquiries, resolve issues, and enhance overall customer satisfaction.

Requirements:

* Bachelor's degree in telecommunications, engineering, or a related field.

* Minimum of 5 years of experience in telecom field operations, with a strong background in telecom/ internet deployment and maintenance.

* Proven leadership experience, with the ability to effectively manage and motivate a team of field technicians.

* Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and customers.

* Strong problem-solving skills, with the ability to analyze complex issues and develop practical solutions.

* Familiarity with telecom industry regulations, standards, and best practices.

* Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.

* Valid driver's license and willingness to travel as needed.

* Must live in Southern California or preferably Los Angeles proper.

Benefits

* Medical ( HSA company contribution)

* Dental

* Vision

* Long Term Disability

* Short Term Disability

* 401(k) with a company match

* PTO

* 10 Paid Holidays

* We are an equal opportunity employer and value diversity in our workforce. We encourage applications from all qualified individuals, regardless of race, color, religion, sex, national origin, disability, age, or any other status protected by applicable law.