14 it support technician Jobs in albuquerque, nm
Trick Dog Technology is Hiring a Support Technician Near Albuquerque, NM
Technician will cover the on-site desks and provide "Tier 1" support, triage, etc. and escalate as necessary.
•Technical support for events, corporate meetings, and special internal projects
•Onboarding/off-boarding logistics for NFLX and 3rd party productions
•End-user hardware and software troubleshooting
•Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
•Zoom, Google Suite, Google Meet
•Monitor and accessory deployment/collection.
•Provisioning Laptops/Workstations
•A/V and Video Conferencing Troubleshooting
•Face-to-face support experience. Working with end users to solve IT problems.
•Laptop & peripheral hardware deployments
•Upgrading or replacing any damaged or non functioning devices
•Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
•Telecom Administration(VOIP)
•Network Troubleshooting
•Maintain Storage room assets, counts, and tidiness
•Perform IDF sweeps and maintain cleanliness
•Basic Low Voltage cabling knowledge (Cat6 / Fiber)
•Interfacing with users to troubleshoot software issues
•Network Printer management and troubleshooting
•Coordinate pickups, tech recollections, and deployments with vendors such as JRD and Messengers Inc. courier
•Collaborate with on-site Studio Management Services team coordinators to deliver the best user experience
•Respond to team pings and escalations within Slack in a timely manner
•Coordinate delivery and pickup times with end users, as well as vendors involved
•Collaborate with partner teams such as Studio Logistics for all shipments/returns Escalations Support Studio
Qualifications / Experience :
•A Certification
•Network Certification
•Inventory Systems and Management
•Knowledge in Ticketing Systems
•Possesses the ability to create organized and consistent documentation
•Film/Studio technical support experience is a plus
Job Summary
Full Time
$42k-55k (estimate)
04/22/2024
05/11/2024
trickdogtechnology.com
Scottsdale, AZ
<25
Related Companies
The following is the career advancement route for Support Technician positions, which can be used as a reference in future career path planning. As a Support Technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician. You can explore the career advancement for a Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
01/19/2022: Cheyenne, WY
The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
04/11/2022: Pittsfield, MA
Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
03/03/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
02/14/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Support Technician.
