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Located in Bristol, Rhode Island for nearly 50 years, Tri-Mack is a leading manufacturer of high-temperature thermoplastic components for the aerospace-defense, semiconductor, energy and medical industries.
Our broad capabilities include collaborative engineering, tool making, injection molding, thermoplastic composite processing, multi-axis CNC machining, bonding and assembly, testing and quality control - all within a modern, environmentally controlled 60,000 sq. ft. facility.
Our culture is based on values that promote respect, teamwork and accountability and we are committed to meeting customer requirements through our ISO 9001/AS9100 quality management system.
PLEASE NOTE - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Position: Customer Support Specialist (CSS)
Summary:
Under the direction of the Customer Support Manager, the CSS will assist the Account Managers and Sales Team in providing outstanding service to our customers. This position is responsible for administrative support, order entry and responding to customer inquiries. It is also a liaison between Tri-Mack and its customers, building relationships with customers around the globe, and requires the ability to effectively communicate externally and internally across all functional areas.
Responsibilities & Accountabilities:
Education, Skills & Experience:
Our Benefits:
We offer competitive salaries and generous benefits, including:
If you’re looking for an innovative, values-driven company where you can put your aptitude and expertise to work, grow your career and take on ever-bigger challenges, you may just have found the place! We know our continued success is dependent upon our employees, which is why we are always on the lookout for reliable, knowledgeable and dynamic individuals with past success in a collaborative team setting, working with clear objectives and direction.
*Tri-Mack Plastics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status or genetic information. Tri-Mack is a drug-free work environment. Pre-employment drug screening (excludes THC) and background checks are required.
Full Time
$47k-58k (estimate)
01/13/2023
07/02/2024
The job skills required for Customer Support Specialist include Customer Service, Customer Support, Communicates Effectively, Customer Contact, Background Check, Order Processing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.