1 Live chat Agent Job in Johnson, TN
Tri-City Air Conditioning Co. is Hiring a Live chat Agent Near Johnson, TN
Tri-City Air Conditioning Co is seeking a dynamic and customer-focused individual to join our team as a Live Chat Agent. The ideal candidate will be responsible for providing exceptional customer service and support through our live chat platform. This role requires effective communication skills, technical proficiency, and a commitment to delivering an outstanding customer experience.
Responsibilities:
- Live Chat Support:
- Engage with customers via live chat to address inquiries, resolve issues, and provide information about products and services.
- Offer timely and accurate responses to customer queries while maintaining a professional and friendly tone.
- Product Knowledge:
- Acquire and maintain a deep understanding of Tri-City Air Conditioning Co's products, services, and promotional offerings.
- Provide detailed product information to customers and assist them in making informed decisions.
- Order Processing:
- Assist customers in placing orders, processing returns, and tracking shipments.
- Work closely with the sales and fulfillment teams to ensure accurate and efficient order processing.
- Customer Relationship Management:
- Build and maintain positive relationships with customers through effective communication and problem-solving.
- Proactively address customer concerns and seek opportunities to enhance customer satisfaction.
- Team Collaboration:
- Collaborate with cross-functional teams, including sales, technical support, and marketing, to ensure a seamless customer experience.
- Participate in ongoing training to stay updated on product knowledge and industry trends.
- Previous experience in customer service or live chat support is preferred.
- Excellent written and verbal communication skills.
- Technical aptitude and the ability to troubleshoot basic HVAC system issues.
- Familiarity with customer relationship management (CRM) tools.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Positive attitude and a commitment to delivering exceptional customer service.
Qualifications:
Job Summary
Full Time
Specialty Trade in Construction
$31k-39k (estimate)
12/14/2023
06/03/2024
tricityair.com
GRAY, TN
<25
1969
BROOKE H STANLEY
<$5M
Specialty Trade in Construction
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About Tri-City Air Conditioning Co.
Over the years we have built a corporate culture of attention to detail, customer service and pride in our performance. Our installers and service techs are just nice clean-cut people. Our dispatchers understand your time constraints and are genuinely interested in your welfare. Corporately we give drug tests, we do background investigations and we check the driving record of every new employee to maintain our standards. For our employees, we give vacation time, a health plan or dental plan, uniforms for installers and service techs and a 401k in which we contribute. Today we employ 30 people ...and do over 3 million in sales with our specialty being residential replacement and heat pump service. All of our installations are put in to TVA standards and we read the airflows before the job is started and after the job is completed. We offer and promote maintenance agreements of which we have over 2300 in affect. This helps us level the peaks and valleys that occur in this seasonally driven business. Our service technicians are NATE (North American Technician Excellence) certified to the heat pump installation or heat pump service level. We continue to train in this fast paced industry. Today we employ 30 people and do over 3 million in sales with our specialty being residential replacement and heat pump service.
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The job skills required for Live chat Agent include Customer Service, Problem Solving, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Live chat Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Live chat Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Live chat Agent positions, which can be used as a reference in future career path planning. As a Live chat Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Live chat Agent. You can explore the career advancement for a Live chat Agent below and select your interested title to get hiring information.
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