SUMMARY
Assists the Program Manager, faculty, students andother professional staff in the organization and operation of the Assessmentand Testing Center and/or Tutoring.
ESSENTIALFUNCTIONS

• Oversees the assessment and academic course testing process.
• Ensures high-quality customer service is provided to all prospective students and visitors whether in person, by phone or email
• Ensures accurate administration of English, Math and ESL placement tests to determine proper course placement
• Maintains correct testing procedures and record keeping for Ability to Benefit, classroom and distance learning testing
• Ensures confidentiality and testing integrity and oversees other requested testing as required
• Maintains the security of test storage and distribution
• Explains and issues Course Placement Authorizations to students and refers them to Counseling as appropriate
• Provides routine information and directs callers and visitors to appropriate personnel and department
• Ensures proper staffing during hours of operation
• Provides orientation and training for new assessment technicians
• Meets with team on a regular basis to keep them updated on new policies and procedures
• Manages shift changes to ensure seamless operations and high-quality customer service
• Oversees the tracking of departmental activity through various forms of data collection
• Maintains spreadsheets, files, records, staff schedules, the departmental calendar, forms, and reports records for assessment and testing, including Ability to Benefit
• Supervises and assists in the control, care and inventory of departmental property, supplies and office equipment; requests repairs as needed
• Assists Program Manager in monitoring and projecting assessment costs
• Supervises staff which includes scheduling, assigning, directing work, providing training, and completing performance evaluations
• Performs other duties as assigned