Trelleborg Healthcare and Medical is seeking a Customer Success Advocate to join their team. You will be responsible for providing and achieving outstanding customer service and total satisfaction among existing and prospective customers while building positive customer relationships to help enable development of new business opportunities

As a valued Trelleborg team member, you will enjoy:

• A fulfilling career with greater opportunity for impact
• A fun and rewarding company culture
• Competitive salary
• Generous benefits package: Health, Dental, Vision, STD, LTD, Life, 401k
• Paid time off
• Paid holidays

Qualifications:

• 4-year degree (Communications, Business, Marketing or equivalent)
• Minimum 2 years’ experience working with customers
• Knowledge of rubber/plastic/medical devices desired
• Experience working under ISO quality requirements desired
• Experience working with JDE desired

Tasks and Responsibilities: 

• Act as the customer’s primary point of contact for all commercial inquiries
• Direct customer communication via telephone and email
• Develop and maintain strong customer relations while projecting professionalism
• Provide information (pricing, inventory availability, order status, etc) and handle customer requests in an accurate and timely manner
• Work with accounts to monitor and optimize sales growth and profitability
• Follow up on quotations and projects
• Manage the set up of new customer accounts
• Process POs, participate in contract review meetings, monitor inventory and work with internal team to drive on-time delivery
• Responsible for monitoring customer orders and assisting in achieving sales and profitability goals
• Process customer complaints and assist with investigation and corrective actions
• Work with Sales Engineers and Operations to communicate and coordinate all customer requirements
• Accompany Sales Engineers on customer visits when necessary
• Attend additional training as needed

Competencies: 

• Ability to read, write, speak and understand the English language
• Ability to communicate clearly by conveying and receiving ideas, information and direction effectively
• Ability to demonstrate adequate job knowledge to deliver a world class performance
• Ability to challenge oneself to consistently meet all goals and deadlines
• Willingness to strive for excellence by producing work that is free of errors and mistakes
• Desire to delight both customers and coworkers by offering encouragement, fostering teamwork and addressing conflict appropriately
• Commitment to making improvements company wide
• Demonstrated competence using Microsoft Office
• Strong people and relationship building skills
• Customer driven with a positive, professional, can-do attitude
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy
• Strong analytical, decision making and problem solving skills
• Basic math skills (addition, subtraction, margin calculations)
• Knowledgeable about basic business sales and marketing practices