Overview, Responsibilities, Qualifications

Now Hiring! Member Services and Operations CoordinatorFull time / Non-exemptLocation: Manchester, NH 03101Compensation: $22 an hour Job Summary: Tree Care Industry Association is looking for a driven, adaptable, and principled Coordinator to join our Member Engagement Team!The Member Services and Operations Coordinator will support TCIA's strategic plan by providing excellent customer service to all members and prospects. As the Coordinator, you will be responsible for providing administrative support to the Membership Department, which includes active Tree Care companies and corporate members. The Director of Membership will be your supervisor. Additionally, you will be the backup for the Coordinator of Administration & Operations (A&O) in their absence or when they need immediate assistance.What’s In It for You:

• TCIA pays 100% premium for health and dental insurance.
• 401k after 90 days.
• Basic life coverage in the amount of 100% of your annual salary.
• Professional development and growth opportunities.
• Work-Life Balance.

What You’ll Do: 

• Provide administrative support to the Managers of Member Engagement and the Corporate Engagement team.
• Assist with the monthly collection of membership dues and past dues invoices.
• Respond to members' inquiries from shared member inboxes.
• Improve upon and implement member engagement initiatives.
• Track and analyze member data to identify trends and opportunities for improvement.
• Oversee the accuracy and updating of the membership website.
• Provide front-line support to our prospects/clients concerning general inquiries.
• Make travel arrangements, maintain calendars, and assist with travel itineraries for the membership teams.
• Coordinate tracking and monitoring of new accounts, program participation, and critical account information.
• Have a comprehensive knowledge of all departmental programs and processes to perform duties more efficiently.
• Backup for A&O includes payroll support, human resource administration and compliance, office equipment and supplies maintenance, incoming/outgoing mail daily, etc.

 The job functions listed above represent the primary duties and responsibilities of this job and in no way state or imply that these are the only duties to be performed by you. TCIA is a teamorientated company where our employees are expected to perform any duty required to advance the association's mission, regardless of whether the duty is listed in any specific job description. Other duties and responsibilities within the scope of this job may be assigned at any time with or without notice. You will be required to follow all instructions and to perform all duties requested by your manager, subject to reasonable accommodation and within the scope of the position. Physical Demands: Must be able to lift to 25 pounds without the assistance of another person. Performing physical activities that require considerable (25% of the day) use of your arms and legs and moving your whole body, such as bending, lifting, walking, stooping, and handling materials. Prolonged periods of sitting at a desk and working on a computer. The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.What You’ll Need:

• 1 to 2 years of experience supporting members in an association setting. 
• Bachelor’s degree is preferred.
• Experience with association membership database a plus. 
• Proficiency with MS Office Software Applications. 
• Excellent communication, interpersonal and organizational skills. 

 Who we are: The Tree Care Industry Association (TCIA) is a trade association of 2,300 tree care firms and affiliated companies and was established in 1938 as the National Arborist Association. TCIA supports tree care businesses by providing tools they can use every day to improve safety, sustainability, and chances for success. TCIA not only develops safety and education programs, standards of tree care practice, and management information for tree and landscape firms around the world, we also provide continuing education, training, conferences, and publications to promote the safe and appropriate practice of tree care. 

Posted Salary Range

USD $22.00 - USD $22.00 /Hr.